Hoshaine Rhooms
Kingston,01
Summary
As a customer service professional, bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sales Expert
AT&T Wireless
01.2021 - Current
- Identified and maximized sales opportunities.
- Manage our sales staff in the absence of the team leader with a positive outlook and strong quarterly sales.
- Remained knowledgeable about company policies and procedures.
- Adhered to all company rules and regulations.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
Customer Sales and Service Expert
Credit Glory
09.2023 - 12.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Educated customers on product features, enhancing knowledge and driving informed purchase decisions.
- Developed strong customer relationships through effective communication and personalized service.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and retention.
Customer Service Representative
Amazon
02.2016 - 08.2019
- Continually sought to promote the mission and brand of the company by providing excellent customer service at any opportunity.
- Providing customers with information about current or potential goods and services.
- Manage complaints and establish strategies for resolving client issues.
- Act as a help desk, assist with shipment tracking, and provide delivery information.
- Resolved customer inquiries efficiently, ensuring high satisfaction and prompt service delivery.
Education
BA - Business Administration
University of Technology
City and Guilds Certificate - undefined
Buff Bay High School Career Program
Skills
- Leadership Skill
- Communication Skills
- Fast Learner
- Time management
- Problem-solving
- Teamwork and collaboration
- Motivation techniques
Languages
English
Advanced (C1)
Timeline
Customer Sales and Service Expert
Credit Glory
09.2023 - 12.2023
Sales Expert
AT&T Wireless
01.2021 - Current
Customer Service Representative
Amazon
02.2016 - 08.2019
City and Guilds Certificate - undefined
Buff Bay High School Career Program
BA - Business Administration
University of Technology
References
Upon request
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