Hoshaine Rhooms
Kingston
Summary
Customer-oriented, team-spirited individual with over seven (7) years in hospitality. I am detail-oriented with strong interpersonal and analytic skills. Diplomatic and tactful with professionals and non-professionals at all levels, capable of working in a fast-paced environment and meeting deadlines. I am flexible and versatile, with the ability to maintain a sense of humor while under pressure.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Centerfield Elephant Group (At&t)
2021.01 - Current
- Identified and maximized sales opportunities
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- I manage our sales staff in the absence of the team leader with a positive outlook and strong quarterly sales
- Remained knowledgeable about company policies and procedures
- Adhered to all company rules and regulations.
Server
Sandals Ocho Rios
2019.03 - 2021.02
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Busser/Dishwasher
Triple Century Sports Bar
2018.02 - 2019.02
- Trained new staff in bussing and cleaning procedures.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Server
Island Grille
2016.04 - 2018.01
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
Education
BBA - Finance And Banking
University of Technology
Kingston, Jamaica01.2027
High School Diploma -
Port Antonio High
Port Antonio, Jamaica06.2010
Skills
- Leadership Skill
- Communication Skills
- Fast Learner
- Guest Engagement
- Table Bussing
- Order delivery practices
- Supply Restocking
- Safe Food Handling
- Food inspection
- Food Delivery
Certification
- CITY AND GUILDS CERTIFICATE
- BA IN BUSINESS ADMINISTRATION
- CARIBBEAN EXAMINATION COUNCIL
- City & Guilds Numeracy
- English For Office Skills
- Data Operations (Certificate)
References
- Pastor George Williams JP from Inspector of Police, gwilliamsjawi@yahoo.com, 876-461-9077
- Ms. Mavis Burgess From Jamaica Bible Church, White River, Mavisburgess50@yahoo.com, 876-850-8293
Timeline
Sales Representative
Centerfield Elephant Group (At&t)
2021.01 - Current
Server
Sandals Ocho Rios
2019.03 - 2021.02
Busser/Dishwasher
Triple Century Sports Bar
2018.02 - 2019.02
Server
Island Grille
2016.04 - 2018.01
BBA - Finance And Banking
University of Technology
High School Diploma -
Port Antonio High
- CITY AND GUILDS CERTIFICATE
- BA IN BUSINESS ADMINISTRATION
- CARIBBEAN EXAMINATION COUNCIL
- City & Guilds Numeracy
- English For Office Skills
- Data Operations (Certificate)
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