Himran Augustus Foreshaw
Kingston
Summary
Professional with strong foundation in customer service training. Adept at developing and implementing effective training programs. Known for fostering team collaboration and adaptability to evolving needs. Skilled in communication, conflict resolution, and enhancing employee performance to achieve organizational goals. Offering solid understanding of customer service principles and training techniques, with focus on building strong relationships and effective communication. Brings ability to quickly learn and apply industry-specific knowledge, ensuring high-quality training delivery and support. Ready to use and develop excellent communication and interpersonal skills in [Desired Position] role.
Overview
5
5
years of professional experience
Work History
Customer Service Trainer
Conduent
08.2024 - Current
- Developed innovative role-play scenarios to simulate real-life customer interactions, enhancing problem-solving abilities among trainees.
- Stayed up-to-date on industry trends and advancements, incorporating new customer service strategies into the training curriculum as needed.
- Increased efficiency within the team by streamlining processes, emphasizing time management skills during customer service workshops.
- Worked closely with other trainers to adapt best practices and share insights, resulting in a more cohesive and effective training program.
Customer Experience Associate
Conduent
09.2023 - Current
- Supervisor (6 months in flex role)
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Conduent
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Health Records Clerk
Santa Cruz Health Centre (St. Elizabeth Health Department)
11.2019 - 08.2021
- Addressed inquiries from patients regarding their personal medical records with professionalism and tact.
- Conducted regular reviews of health records storage practices, implementing changes as needed to maintain regulatory compliance.
- Trained new Health Records Clerks, fostering a culture of accuracy and efficiency within the department.
· Recipient of Award of Excellence to Covid 19 Pandemic Response 2020.
· Youth Empowerment Programme With focus on Personal Development, Basic Computer Application Skills and Employability Skills, October 15, 2019- November 01, 2019
Education
Advanced Proficiency Diploma Cape Units -
St. Elizabeth Technical High School
Santa Cruz, St. Elizabeth, Jamaica 01.2019
CXC Subjects -
St. Elizabeth Technical High School
Santa Cruz, St. Elizabeth, Jamaica07.2017
Skills
- Communication skills
- Customer engagement skills
- Administrative Skills
- Leadership expertise
- Inter-Personal Relationship
- Staff Training
- User Support
- Problem-Solving
- Teamwork and Collaboration
Hobbies and Interests
- Playing football
- Playing Cricket
- Expressive Writing
- Listening to music
- Creative writing
- Socializing
Awards and Certificates
- Recipient of Award of Excellence to Covid 19 Pandemic Response, 2020
- Youth Empowerment Programme, Personal Development, Basic Computer Application Skills and Employability Skills, 10/15/19, 11/01/19
- Senior Prefect, 2018-2019
- Head Boy, 2017-2018
- Recipient of S.T.E.T.H.S award for achievement in CAPE MANAGEMENT OF BUSINESS Unit 2, 2019
- Recipient of S.T.E.T.H.S award for achievement in CAPE MANAGEMENT OF BUSINESS Unit 1, 2018
Hobbies
Playing football • Playing Cricket • Expressive Writing • Listening to music • Creative writing •
References
- Mr. Sean Brissett JP, Parish Manager, St. Elizabeth Health Services, 876-397-7142, sean_brissett@yahoo.com
- Dr. Tonia Dawkins-Beharie, Medical Officer (Health), St. Elizabeth Health Department, 876-318-0349, stelizabethmoh@gmail.com
Timeline
Customer Service Trainer
Conduent
08.2024 - Current
Customer Experience Associate
Conduent
09.2023 - Current
Customer Service Representative
Conduent
10.2021 - Current
Health Records Clerk
Santa Cruz Health Centre (St. Elizabeth Health Department)
11.2019 - 08.2021
Advanced Proficiency Diploma Cape Units -
St. Elizabeth Technical High School
CXC Subjects -
St. Elizabeth Technical High School
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