Hannah-lee Harris
Kingston ,Jamaica
Summary
Customer focused professional with experience in customer service and administrative support, recognized for delivering efficient, solution-oriented service in fast-paced environments. Skilled in handling customer inquiries, resolving concerns professionally, and building positive client relationships while maintaining high service standards. Strong communicator with a proven ability to support daily operations and contribute to team and service goals. Adept at creating positive service experiences that build customer trust and loyalty.
Overview
5
5
years of professional experience
Work History
Sales and Marketing Officer
Return on Investment Consulting
Kingston
05.2025 - 10.2025
- Planned and executed a corporate event that attracted over 100 industry leaders.
- Enhanced digital promotion efforts, increasing social media engagement and online interactions during campaigns.
- Developed branded marketing materials, including banners and promotional content for message consistency.
- Contributed to promotional material development aimed at boosting brand awareness and Visibility.
Administrative Assistant (Part Time)
The University of the West Indies-FSS
Kingston
01.2024 - 04.2024
- Coordinated internal communications and supported departmental initiatives.
- Ensured accurate data entry and organized filing systems for operational efficiency.
- Maintained confidential records in accordance with institutional data protection standards.
Customer Service Representative
Advantage Communications
Kingston
02.2021 - 08.2022
- Resolved customer concerns using structured problem-solving techniques, resulting in increased satisfaction rates.
- Managed high-volume customer interactions across phone, email, and chat to achieve timely resolutions.
- Analyzed recurring feedback trends and communicated insights to supervisors to drive service improvements.
Education
Bachelor of Science - Management Studies & Marketing
The University of The West Indies Mona
Mona Road, Kingston 11-2024
Skills
- Customer relationship management
- Customer feedback analysis
- Administrative support
- Microsoft Office Suite
- Records management
- Time management
- Problem solving
- Team collaboration
Timeline
Sales and Marketing Officer
Return on Investment Consulting
05.2025 - 10.2025
Administrative Assistant (Part Time)
The University of the West Indies-FSS
01.2024 - 04.2024
Customer Service Representative
Advantage Communications
02.2021 - 08.2022
Bachelor of Science - Management Studies & Marketing
The University of The West Indies Mona