Hanan Montique

• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Developed and implemented lesson plans and teaching aids such as reference materials and videos.
• Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
• Developed and improved training courses to increase staff performance and overall training effectiveness.

• Motivated team members to consistently achieve or exceed performance expectations
• Set goals for performance and deadlines to comply with company plans and vision
• Designed training performance evaluations and provided training follow-up to incorporate feedback into future modules.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.

• Identified key performance indicators and guided team members on refining procedures to improve outcomes
• Served as consultative resource on Sales and Collections system operation, updates and maintenance
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
• Interviewed prospective employees and provided input to HR on hiring decisions
• Produced thorough, accurate and timely reports of project activities
• Reviewed completed work to verify consistency, quality and conformance.

Office Administration

English A

English B

Information Technology

Electronic Document Preparation Management

Mathematics

Human and Social Biology

Principles of Accounts

Principles of Business