Grace-Ann Clarke
Kingston,Jamaica
Summary
Diligent and personable professional with a strong background in organizational management, human resources, and customer relations. Proven ability to excel in dynamic environments, showcasing precision, efficiency, and dedication. Skilled in collaborating with diverse teams to meet HR needs and contribute to operational excellence. Seeking a role to leverage interpersonal expertise and organizational skills for the benefit of a company's seamless operations.
Overview
4
4
years of professional experience
Work History
Activation & Recruitment Officer
inDrive /Suol Innovations Ltd.
Kingston, Jamaica
12.2022 - 07.2023
- Designed and implemented overall recruiting strategy for company
- Managed recruitment by posting positions and sourcing, interviewing, and extending offers
- Facilitated onboarding of new employees, including processing paperwork and conducting orientations.
Virtual Assistant
JMEA
Kingston, Jamaica
09.2022 - 09.2022
- Reviewed and updated client correspondence files within database
- Leveraged various technology and tools to provide comprehensive administrative support to clients remotely
- Handled confidential and sensitive information with utmost discretion to maintain high level of professionalism and confidentiality
- Created and maintained digital files, documents, and databases to drive easy accessibility and organization of information.
Technical Support Representative
Conduent
Kingston, Jamaica
06.2019 - 08.2021
- Followed predefined procedures to evaluate, solve, and escalate product-related issues
- Evaluated functionality and performance of software and hardware recommending improvements and solutions to customers
- Earned accolades as the Top Agent for the September to December quarter of 2020
- Promoted to Level 2 Technical Support position while maintaining a Trainer role, providing mentorship to new staff and delivering guidance during their initial chat sessions to ensure the preservation of service quality.
Education
Level 2 NCTVET Beauty Therapy -
Heart College of Beauty Services
GED Computer Systems Technology -
Vector technology Institute
High School Diploma -
St.Mary High
Skills
- Excellent written and verbal skills
- Empathy
- Problem-Solving
- Patience
- Adaptability
- Time Management
- Positive attitude
- Microsoft Office Suite
- Tech Savviness
- Attention to Detail
- Solution-oriented mindset
Languages
English - Fluent
Timeline
Activation & Recruitment Officer
inDrive /Suol Innovations Ltd.
12.2022 - 07.2023
Virtual Assistant
JMEA
09.2022 - 09.2022
Technical Support Representative
Conduent
06.2019 - 08.2021
Level 2 NCTVET Beauty Therapy -
Heart College of Beauty Services
GED Computer Systems Technology -
Vector technology Institute
High School Diploma -
St.Mary High
Similar Profiles
Moyomola EgbeyemiMoyomola Egbeyemi
Professional Rideshare Driver at Bolt & InDriveProfessional Rideshare Driver at Bolt & InDrive
Jaspreet KaurJaspreet Kaur
Technical Support Executive at InDriveTechnical Support Executive at InDrive
Sudhanshu RanjanSudhanshu Ranjan
Technical Support Specialist at IndriveTechnical Support Specialist at Indrive