Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AssistantManager
Glaciann Pinnock

Glaciann Pinnock

Front Desk Receptionist
Westmoreland ,Jamaica

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

SSMC XPRESS INTERNATIONAL
Savanna-la-Mar, 10
04.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Front Desk Agent

Merrill's Beach Resort
Negril , 10
06.2018 - 04.2019
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and greeted callers enthusiastically.

Housekeeping Attendant

Beaches Resort And Spa
Negril, 10
10.2015 - 12.2015
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.

Education

Diploma Certificate - Front Office Supervision Level 3

Culloden Vocational Training Institution
Westmoreland, Jamaica
11.2017

High School Diploma -

Maud McLeod High School
Westmoreland, Jamaica
07.2015

Skills

  • Call Documentation
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Interpretation and Translation Services
  • Cash Register Operations
  • Call Transfers
  • Credit Card Payment Processing
  • Responding to Difficult Customers

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Service Representative

SSMC XPRESS INTERNATIONAL
04.2019 - Current

Front Desk Agent

Merrill's Beach Resort
06.2018 - 04.2019

Housekeeping Attendant

Beaches Resort And Spa
10.2015 - 12.2015

Diploma Certificate - Front Office Supervision Level 3

Culloden Vocational Training Institution

High School Diploma -

Maud McLeod High School

Similar Profiles

CREATE PROFILE
Glaciann PinnockFront Desk Receptionist