GISELLE SAMUELS
22 Portmore Avenue,St.Catherine
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Optimum
30 Dominica Drive, New Kingston
11.2023 - Current
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Technical Support Agent
Ibex Global
Portmore Pines Plaza, Braeton Park
07.2022 - 07.2023
- Created detailed documentation of customer interactions and troubleshooting steps taken.
Education
Bachelor’s Degree - Hospitality and Tourism Management - Major (Hotel and Resort Management)
University of Technology
01.2023
Associate degree - Hospitality and Tourism Management
Portmore Community College
01.2022
High School Diploma -
Jonathan Grant High School
01.2020
Skills
- Excellent Listener
- Proficiency in Hospitality and Tourism Management
- Adaptability
- Customer Friendly
- Conflict Management
- Communication
- Cooperative
- Computer Literacy
- Leadership
Community Service
In 2022 I volunteered over 30 hours of Community Service to the Caymanas Police Station as an assistant. My main role was logging the traffic accident register, and missing persons register, and organizing documents/files.
Hobbies and Interests
- Travel
- Sustainability
References
References available upon request.
Timeline
Customer Service Representative
Optimum
11.2023 - Current
Technical Support Agent
Ibex Global
07.2022 - 07.2023
Bachelor’s Degree - Hospitality and Tourism Management - Major (Hotel and Resort Management)
University of Technology
Associate degree - Hospitality and Tourism Management
Portmore Community College
High School Diploma -
Jonathan Grant High School
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