Gerand Smikle
Kingston
Summary
A goal-oriented Operations Specialist with in-depth Sales experience providing firsthand Team Lead and Project Coordination, Business Operations, and Customer Service to local companies, both public and privately owned. Skilled in Business Administration, Public Speaking, Team Leadership, Event Planning, and Strategic Planning & Execution.
Overview
11
11
years of professional experience
Work History
Business Owner
WolfBay Company
Current
- Monitor and manage the budget, track expenses, and ensure profitability
- Oversee stock levels, order supplies efficiently, and manage inventory to prevent shortages or excess
- Keep accurate financial records, including transactions, sales, and expenses
- Ensure compliance with local laws and regulations, including licensing, distribution, and safety standards
- Recruit, train, and manage various staff, including Manager, operations personnel, and Support Staff
- Create and maintain work schedules, ensuring adequate coverage during peak seasons
- Maintain high standards for service, product quality, and overall customer experience
- Provide guidance and leadership to the staff, fostering a good work environment
- Address and resolve conflicts within the team to maintain a harmonious work environment
- Work with local businesses, organizations, and influencers to plan, host and execute several collaborative events per year
- Develop and maintain positive relationships with suppliers and negotiate favorable terms, delivery times etc.
Resident Advisor
Elsa Leo-Rhynie Hall
06.2024 - Current
- Oversee operations and maintenance of the hall of residence, as well as the gym
- Provide guidance and supervision for several hundred students along with other Resident Advisors.
Field Agent
Bank of Jamaica
05.2024 - 07.2024
- Scheduled and conducted in-person interviews on Direct Investment inter-company lending by Non-Financial Corporations
- Interacted with survey participants and provided research support by preparing financial data to be included in the survey instrument
- Prepared responses to comments and queries from the Field Worker Coordinator in relation to engagement with participants.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Senior Sales Rep
Flow Jamaica Limited
01.2018 - 01.2020
- Developed and implemented sales strategies specifically tailored to breaking into the university campus market segment
- This included identifying and pursuing opportunities for growth within the University
- Collaborated with the marketing team to ensure alignment with overall company objectives
- Conducted market research to understand the unique needs and challenges of breaking into the University Campus market
- This included staying updated on industry trends, competitor activities, and emerging opportunities beneficial to the education sector
- Cultivated and maintained strong relationships with key decision-makers within the University
- This allowed me to act as the main point of contact for second-level University clients, addressing their concerns and providing solutions
- Prepared presentations and demonstrations for company products and services to key University stakeholders
- Monitored and reported on sales performance, identifying areas for improvement and implementing corrective actions
- Negotiated contracts and agreements with universities, ensuring mutually beneficial terms
- Provided training and support to junior members under supervision.
Senior Salesman
Marlene’s Distributors
01.2014 - 01.2017
- Achieved and exceeded sales targets and implement sales strategies to drive revenue growth
- Also monitored and analyzed sales performance of particular products
- Provided excellent customer service and ensure customer satisfaction
- Handled customer inquiries, concerns, and complaints effectively
- Supervised and trained junior sales staff
- Motivated sales team to meet or exceed targets
- Fostered a positive and collaborative working environment
- Remained informed about product features, benefits, and specifications
- Coordinated with the inventory and logistics teams to ensure stock availability and prepared sales reports and present performance data to management
- Maintained accurate and up-to-date records of sales transactions
- Addressed and resolved all issues and queries related to sales, customer service, and other operational aspects
- Escalated issues to higher management when necessary.
Education
Bachelor of Science - Management Studies
The University of The West Indies
Mona06.2024
Elective Courses in the Social Sciences - Entrepreneurship, Psychology, Marketing
The University of the West Indies, Mona Campus
Edwin Allen High School – Sixth form Programme - 6 CAPE Disciplines | 6 CXC Disciplines
Skills
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
- Customer Service
- Relationship Building
- Team Collaboration and Leadership
- Business Planning
- Operations Management
Accomplishments
- Resident Advisor’s Most Outstanding Student Athlete Award
- Member of the UWIAA
- One-Life Outreach Group
- Donation to the Grove Primary School, Gordon Town
- Donation to the Salvation Army, School of the Blind (2019)
- Taylor Hall Dependable, Reliable and Always Willing (DRAW) Award (2016-2017)
- Taylor Hall Leadership Award 2018-2019
- UWI Outstanding Student Athlete Recognition Award
References
- Bertram Anderson, Attorney-at-Law, Bertramanderson@yahoo.com, +1(876) 298-5427
- Mr. Athol Hamilton, Student Services and Development Manager / Justice of the Peace, AtholHamilton@live.com, (876)-351-2081
- Rev. Vinroy Williams, Pastor, Vinroywilliams1988@gmail.com, (876-476-5074)
- Mr. Jhomone D. Leslie, Project Officer | Office of Administration, Jhomone.leslie@uwimona.edu.jm, (876) 453-6811
Timeline
Business Owner
WolfBay Company
Current
Resident Advisor
Elsa Leo-Rhynie Hall
06.2024 - Current
Field Agent
Bank of Jamaica
05.2024 - 07.2024
Senior Sales Rep
Flow Jamaica Limited
01.2018 - 01.2020
Senior Salesman
Marlene’s Distributors
01.2014 - 01.2017
Bachelor of Science - Management Studies
The University of The West Indies
Elective Courses in the Social Sciences - Entrepreneurship, Psychology, Marketing
The University of the West Indies, Mona Campus
Edwin Allen High School – Sixth form Programme - 6 CAPE Disciplines | 6 CXC Disciplines
Similar Profiles
Joseph KerwinJoseph Kerwin
Spotter Driver+ at Labor Services Company / Donaldson CompanySpotter Driver+ at Labor Services Company / Donaldson Company
MOHD HALEEM HILALMOHD HALEEM HILAL
Control Room Operator & Acting Shift Supervisor at Hengyuan Refining Company Berhad (Formerly known as Shell Refining Company (FOM) Berhad)Control Room Operator & Acting Shift Supervisor at Hengyuan Refining Company Berhad (Formerly known as Shell Refining Company (FOM) Berhad)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)