Summary
Overview
Work History
Education
Skills
Timeline
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Geovannie Wilson

Geovannie Wilson

Summary

Great track record in enhancing financial accuracy and customer satisfaction at Gordon Supply Ltd, leveraging expertise in bank reconciliation and problem-solving abilities. Skilled in driving results through meticulous accounting practices and exceptional customer service, achieving significant improvements in client loyalty and financial management. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Accountant

Gordon Supply Ltd
04.2023 - 03.2024
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Used advanced software to prepare documents, reports, and presentations.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
  • Prepared and filed tax forms to meet needs of customers.
  • Experienced Using of Quickbooks

Front Desk Receptionist

The Lodgings Hotel
04.2023 - 03.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Customer Service Representative

Sutherland Global Service
10.2016 - 11.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Cross Keys High School
Cross Keys Manchester
07.2012

Skills

  • Accounting and bookkeeping
  • Accounts Payable and Receivable
  • Bank Reconciliation
  • Bookkeeping
  • Payroll Processing
  • Customer Relations
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Complaint resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Follow-up skills

Timeline

Accountant

Gordon Supply Ltd
04.2023 - 03.2024

Front Desk Receptionist

The Lodgings Hotel
04.2023 - 03.2024

Customer Service Representative

Sutherland Global Service
10.2016 - 11.2019

High School Diploma -

Cross Keys High School

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Geovannie Wilson