Geovannie Wilson
Summary
Great track record in enhancing financial accuracy and customer satisfaction at Gordon Supply Ltd, leveraging expertise in bank reconciliation and problem-solving abilities. Skilled in driving results through meticulous accounting practices and exceptional customer service, achieving significant improvements in client loyalty and financial management. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Accountant
Gordon Supply Ltd
Providenciales Turks And Caicos Is
04.2023 - 03.2024
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Used advanced software to prepare documents, reports, and presentations.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Prepared and filed tax forms to meet needs of customers.
- Experienced Using of Quickbooks
Front Desk Receptionist
The Lodgings Hotel
Providenciales Turks And Caicos Is
04.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Customer Service Representative
Sutherland Global Service
Manchester Jamaica
10.2016 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Cross Keys High School
Cross Keys Manchester 07.2012
Skills
- Accounting and bookkeeping
- Accounts Payable and Receivable
- Bank Reconciliation
- Bookkeeping
- Payroll Processing
- Customer Relations
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Complaint Handling
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
Timeline
Accountant
Gordon Supply Ltd
04.2023 - 03.2024
Front Desk Receptionist
The Lodgings Hotel
04.2023 - 03.2024
Customer Service Representative
Sutherland Global Service
10.2016 - 11.2019
High School Diploma -
Cross Keys High School