Navada Speare
Falmouth,Trelawny
Summary
Dedicated professional with a proven track record in warehouse operations, customer service, and sales. Seeking a dynamic role where my diverse skill set, encompassing meticulous inventory management, client-focused communication, and successful sales strategies, can contribute to organizational growth and customer satisfaction. Eager to leverage my experience to drive operational efficiency, enhance customer experiences, and achieve sales targets within a collaborative team and environment.
Overview
17
17
years of professional experience
Work History
Front Office Agent
Hotel 39 Jamaica
06.2024 - Current
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Conducted regular audits on reservation records to maintain data accuracy and avoid overbooking situations.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Streamlined front desk operations for improved guest experience and increased staff productivity.
- Responded to inquiries from callers seeking information.
- Make room keys for the guest.
Front Office Agent
Grand Palladium Hotel
07.2023 - 01.2024
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Implemented a system to track lost-and-found items more effectively, increasing the return rate of lost belongings to their rightful owners.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Addressed maintenance issues promptly, ensuring minimal disruption to guests'' stays.
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Make room keys for the guest.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Reservation Agent for Hilton
Itel BPO
04.2022 - 02.2023
- Assisted customers with booking reservations, ensuring seamless travel plans.
- Improved booking accuracy by verifying customer information and reservation details.
- Book make reservation for all the Hilton Hotels across the world for guest.
- Handled high volume of calls to maintain efficient reservation operations.
- Provided exceptional customer service with timely responses to reservation requests.
Sales expert
Nice Global
10.2020 - 03.2022
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Provide loans to customers in America.
Sales expert
Centerfield
10.2019 - 10.2020
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Sell internet, cable and phone services.
- Developed strong product knowledge, effectively communicating features and benefits to customers for informed decisionmaking.
Delta Representative
Conduent
12.2018 - 08.2019
- Facilitated smooth transactions by accurately processing orders and payments.
- Increased customer satisfaction by delivering timely and accurate information about products and services.
- Book flights for Delta Airlines for customers.
Sales Expert
Integrity Solution Services, Inc
11.2016 - 01.2017
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Warehouse Attendant
Caribbean Producers Jamaica LTD
03.2013 - 08.2015
- Worked as Warehouse Attendant
- We loaded the truck to go to various hotels, supermarkets, etc
- Did inventory counting/stock taking every three (3) months
- Worked as Forklift driver
- Dry goods selector and Freezer selector(pick goods from a cold area and dry area) Example liquor, meats, etc
Warehouse Attendant
Caribbean Producers Jamaica LTD
03.2008 - 01.2012
- Worked as Warehouse Attendant
- We loaded the truck to go to various hotels, supermarkets, etc
- Did inventory counting/stock taking every three (3) months
- Worked as Forklift driver
- Dry goods selector and Freezer selector(pick goods from a cold area and dry area) Example liquor, meats, etc
Warehouse Attendant
RainForestSeaFoods LTD
08.2007 - 03.2008
- Worked as Warehouse Attendant
- We loaded the truck to go to various hotels, supermarkets, etc
- Did inventory counting/stock taking every three (3) months
Education
Certify Forklift Operator -
Caribbean Producer Jamaica LTD (CPJ)
Hazard Analysis and Critical Control Points (HACCP) Training -
Caribbean Producer Jamaica LTD (CPJ)
Certify in Customer Care level 1 -
HEART
01.2022
Herbert Morrison Technical High -
01.2007
Skills
- Effective communication
- Customer Focus
- Proficiency in sales strategies and Product knowledge
- Detail-Oriented
- Technology Proficiency
- Time Management
- Customer Relationship Management (CRM)
- Physical Stamina
Timeline
Front Office Agent
Hotel 39 Jamaica
06.2024 - Current
Front Office Agent
Grand Palladium Hotel
07.2023 - 01.2024
Reservation Agent for Hilton
Itel BPO
04.2022 - 02.2023
Sales expert
Nice Global
10.2020 - 03.2022
Sales expert
Centerfield
10.2019 - 10.2020
Delta Representative
Conduent
12.2018 - 08.2019
Sales Expert
Integrity Solution Services, Inc
11.2016 - 01.2017
Warehouse Attendant
Caribbean Producers Jamaica LTD
03.2013 - 08.2015
Warehouse Attendant
Caribbean Producers Jamaica LTD
03.2008 - 01.2012
Warehouse Attendant
RainForestSeaFoods LTD
08.2007 - 03.2008
Hazard Analysis and Critical Control Points (HACCP) Training -
Caribbean Producer Jamaica LTD (CPJ)
Certify in Customer Care level 1 -
HEART
Herbert Morrison Technical High -
Certify Forklift Operator -
Caribbean Producer Jamaica LTD (CPJ)
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