GEORGETTE MALCOLM
Montego Bay
Summary
Human resources professional offering several years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build the organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with the executive team to develop talent acquisition and retention goals. My background allows me to drive success in achieving organizational policies and objectives all while maintaining staff morale. I possess an innate commitment to excellence which enables meaningful contributions to any team or project I am a part of. I am passionate about fostering a collaborative work culture that promotes employee engagement and involvement resulting in the achievement of the company's goals both long and short-term.
Overview
10
10
years of professional experience
Work History
Employee Relations Officer
The Tryall Club
08.2023 - Current
- I led the promotion and restructuring of my role, developing it to the extent that the company needed to assign a dedicated recruiter to manage the recruitment process. I authored the relevant policies and outlined the tasks and steps necessary to ensure all candidates and recruits are handled and treated according to the company's now established standards.
- Manage the employee lifecycle from recruitment through offboarding. Ad placement, orientation, contracts, job description creation, probation and other evaluations, PIPs, labour relations-lay-offs, redundancies, other forms of terminations to list a few for a staff count of 500+ persons (contractors, casuals and fill-ins not included in this count).
- I am responsible for enhancing our employee engagement initiatives and collaborating with other departments to support these efforts and contribute to their success.
- Process both monthly and weekly staff payrolls (to include gratuities, tips, commissions, salary adjustments, bonus calculations etc.).
- Daily HR office supervision, training of new recruits, handling HR related queries.
Recruiting and Welfare Officer
The Tryall Club
01.2017 - 08.2023
- Manage the employee lifecycle from recruitment through offboarding. Ad placement, orientation, contracts, job description creation, probation and other evaluations, PIPs labour relations-lay-offs, redundancies, other forms of terminations just to list a few for a staff count of 550+ persons (contractors, casuals and fill-ins not included in this count).
- I am responsible for optimizing our recruitment and employee engagement processes. Building internal and external partnerships with key company and industry players to supply the needed candidates, equipment and or services in an efficient manner.
- Write policies (and assist with writing) and processes for recruitment, HR and payroll.
- Lead the implementation, training, and enforcement of new software systems, HR policies, labor laws, practices, and company procedures.
- Process both monthly and weekly staff payrolls (to include gratuities, tips, commissions, salary adjustments, bonus calculations etc.).
- Daily HR office supervision, training of new recruits, handling HR related queries.
House Manager
Mahogany Hill Villa- The Tryall Club
08.2016 - 01.2017
- Manage the entire villa operation. From renovations to guest encounter and experience.
- Handle staff matters. Drastically improve attendance and brand image (attire, decorum etc.).
- Process staff payroll, manage non-work time, and handle villa accounts (credit and debit cards, accounts with The Tryall Club etc.).
Shift Manager
Island Grill- Donald Sangster Airport
01.2016 - 08.2016
- Handle the onsite operation of the Donald Sangster International Airport outlet. From staff training, production output maintenance and quality, supply ordering, maintenance issues, staffing issues and staff concerns, cash handling and bank drops, guest experience and staff evaluations-grooming (personally and professionally), and decorum.
Education
BSc - Hospitality and Tourism Management, Major Hotel and Resort Management
University of Technology Jamaica
04.2015
Skills
- Critical Thinking
- Leadership
- Computer Skills & Microsoft Office
- Effective Time Management
- Customer Service
- Communication Skills
- Policy writing
- Employee engagement
- Labor relations
- Compliance management
- Performance management
- Conflict resolution
- Stakeholder collaboration
- Team building
- Training development
- Data analysis
- Compliance monitoring
- Employment law
- Succession planning
- HRIS systems
- Dispute resolution
- Grievance handling
- Diversity and inclusion
- Coaching and mentoring
- Performance improvement strategies
- Attention to detail
- Labor law compliance
References
- Dawn Gordon, Human Resources Director, The Tryall Club, dgordon@tryallclub.com, 1876-550-7002
- Dr. Rocky Meade, Permanent Secretary, The Office of the Prime Minister, rocky.meade@opm.gov.jm, 1-876-298-6095
Timeline
Employee Relations Officer
The Tryall Club
08.2023 - Current
Recruiting and Welfare Officer
The Tryall Club
01.2017 - 08.2023
House Manager
Mahogany Hill Villa- The Tryall Club
08.2016 - 01.2017
Shift Manager
Island Grill- Donald Sangster Airport
01.2016 - 08.2016
BSc - Hospitality and Tourism Management, Major Hotel and Resort Management
University of Technology Jamaica
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