Dependable public and private industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction.
Overview
10
10
years of professional experience
Work History
Associate - HR
RJRGleaner Communications Group
32 Lyndhurst Road, Kingston
12.2023 - Current
Enhanced employee engagement by implementing innovative HR programs and initiatives.
Organize training programs to develop employee skills to enhance overall performance levels.
Assist with the development and execution of employee engagement strategies and programs, such as surveys (stay interviews etc.), feedback mechanisms, and recognition initiatives (staff of the quarter, Activity Wednesdays, sports clubs, shout out, managers birthday recognition, department recognition, staff meeting giveaways, etc).
HR OFFICER
Honey Bun Limited
03.2022 - Current
Coordinated and conducted employee onboarding and orientation sessions
Managed successful training programs for both new hires and established employees to keep everyone on the same page and the company thriving
Maintained and updated complete records for all personnel, including records management, attendance, absenteeism, performance, pay-slips and timesheets
Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations and standards
Ensured proper communication across hierarchy and with employees for timely redressal of employees' grievances, complaints and harassment allegations, promoting harmonious work environment
Collaborated with both manager and employees to handle questions and resolve work-related issues.
SENIOR SECRETARY
Shortwood Practsing Primary & Infant, MOEYI
09.2020 - 03.2022
Composed and proofread correspondence, reports and confidential documents
Maintained office records detailing budget information, employee time cards and purchase orders
Adhered to confidentiality procedures to protect sensitive data and information
Directed visitors to appropriate locations or personnel
Recorded and distributed minutes for weekly meetings.
SALES, SUPPORT ADMINISTRATIVE ASSISTANT
TGL Group - Managed Business Service Ltd
05.2019 - 09.2020
Writing and distributing email, correspondence memos, letters and forms
Preparation of regular reports
Developing and maintaining an effective filing system
Ordering supplies for equipment
Maintaining records, including spreadsheets and databases that track suppliers, sales and customers
Creating and maintaining sales contracts and agreements
Setting appointments with prospects and clients
Hunting or searches for potential clients, pitching and closing sales
Billing and Collections.
CUSTOMER CARE OFFICER
Caribbean Maritime University
04.2018 - 05.2019
Data Entry
Assist Internal and External Customers
Answer, Assist and directs incoming calls
Assist the Admissions and Records Officers
Report Writing.
ADMINISTRATION OFFICER
Small Business Association of Jamaica
07.2014 - 03.2018
Monitor or Supervise Ancillary Workers
Covered front desk frequently, including receiving mail and packages, greeting guests and monitoring building entrances
Drafted and edited correspondence, reports and presentations for managerial staff
Produced professional reports and graphical data representations for official presentations
Coordinated new-hire training, orientation and onboarding.
Education
BACHELOR OF SCIENCE - HUMAN RESOURCE MANAGEMENT -
University of The Commonwealth Caribbean
07.2024
CERTIFICATE - PROFESSIONAL COUNSELING -
The Mico University College
06.2021
HIGH SCHOOL DIPLOMA - HOME ECONOMICS -
Dinthill Technical High School
06.2011
Skills
Proficient with Microsoft Word, Database, PowerPoint, and the Internet