Gelisa Uffer
Portmore
Summary
To obtain a position in a leading organization that will allow me to use the skills and experience gained to make a significate contribution to the success of the organization, while propelling myself to expand my knowledge.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level housekeeping position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Alston Cleary Private Printery
01.2011
Registrar General Department (Summer Employment)
01.2009
Customer Service Representative
Support Service Group
01.2022 - 01.2023
- Provide booking and reservation services to customers for hotels in Canada and the United States
- Answered customers' questions, made travel suggestions, and booked rooms and tickets as part of the planning and booking services
- Helped customers make reservations based on their various needs and budgetary constraints
- Checking for the availability of accommodation or transportation on the customer's preferred travel dates
Customer Service Representative
IBEX Global Jamaica
01.2021 - 01.2022
- Attracts potential customers by answering product and service questions for Amazon, and suggesting information about other products and services
- Assist existing customers with product and service issues
- Handles customer requests for payments, activations, upgrades, and other services
- Resolve customer issues and troubleshoot
Customer Service Representative
Kentucky Fried Chicken (KFC)
01.2016 - 01.2019
- The provision of quality service to ensure the satisfaction of the KFC customers
- Additionally, offering a range of services that contribute to the overall function of the company
- Duties
- Inventory Management
- Cook and prepare food orders
- Package food and drinks for customers
- Store food in designated storage areas to prevent contamination
- Maintain high standard of customer service during high volume and fast-paced operations
- Greet customers and provide excellent customer service
- Assisted in ensuring cleanliness in line with the company’s standard
- Cashier
Cleaning Assistant
Manpower Maintenance Services
01.2013 - 01.2014
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
Education
Cosmology
Greater Portmore CAP
Portmore 01.2012
School leaving Certificate -
Cumberland High School
Portmore 01.2011
Skills
- Food preparation
- Presentation
- Hygiene procedures
- Customer service
- Supervision
- Ability to work under pressure
- Organization
- Attention to detail
- Ability to work independently
- Teamwork
Affiliation
- St. Francis Xavier Youth fellowship, Member, 01/01/03 - Present
- Christian Gardens Police Youth Club, Member, 01/01/10 - 12/31/11
- Caymanas Gardens Police Youth Club, Member, 01/01/11 - Present
Affiliations
St. Francis Xavier Youth fellowship (Member)
2003 – Present
Christian Gardens Police Youth Club (Member)
2010 – 2011
Caymanas Gardens Police Youth Club (Member)
2011 – Present
Certification
- Texture Specialist Certification – Curly Hair Artistry or similar organizations specializing in textured hair training.
- Cosmetology License - State Board of Cosmetology.
- Nail Technician License - State Board of Cosmetology.
Timeline
Customer Service Representative
Support Service Group
01.2022 - 01.2023
Customer Service Representative
IBEX Global Jamaica
01.2021 - 01.2022
Customer Service Representative
Kentucky Fried Chicken (KFC)
01.2016 - 01.2019
Cleaning Assistant
Manpower Maintenance Services
01.2013 - 01.2014
Alston Cleary Private Printery
01.2011
Registrar General Department (Summer Employment)
01.2009
Cosmology
Greater Portmore CAP
School leaving Certificate -
Cumberland High School
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