Gelgelo Udo
Edmonton
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disability Support Worker One
Quest Support
Lethbridge
06.2019 - Current
Disability support worker one
Client Support Worker/group Home
SASHA
Lethbridge
10.2023 - Current
- Actively participated in team meetings, sharing knowledge, insights, and best practices for efficient problemsolving.
- Educated clients on product features and benefits, helping them make informed decisions based on their specific requirements.
- Contributed to the growth of the company by identifying opportunities for improvement and suggesting innovative solutions.
- Improved client satisfaction by addressing and resolving concerns with a professional, empathetic approach.
.
Education
Diploma - Working Toward Legal Assistance Diploma
Bow Valley College
Calgary Alberta Diploma - Recreation Program Leader
Robertson College
Calgary Alberta 04.2023
Skills
- Client Relationship Building
- CRM software proficiency
- Strong Work Ethic
- Interpersonal and written communication
- Case Documentation
- Trauma Informed Care Framework
- Client rapport building
- Support inquiry assistance
Certification
Certificates
● Naloxone certificate
● Standard First Aid and CPR/AED Level C
● Non-Violent Crisis Intervention
● Medication Administration
● Workplace Hazardous Materials Information System
●First aid certificate
● Trauma Informed Care
● Positive Behavioral Support
● Abuse Prevention and Response Protocol
● Suicide Prevention.
Medication administration etc.
LEADERSHIP EXPERIENCE & ACTIVITIES Oromo Community Association ● Facilitate the Welcome or Recepti
● Facilitate the Welcome or Reception and Settlement of Newcomers,Refugees and Immigrants From Africa and Other Parts of the World to Northern Alberta.
● Inform Newcomers of Social Services Available in Canada in General and Edmonton, in Particular, To Help Them Integrate Smoothly IntoCanadian Society To Enhance Their Understanding of Multiculturalism and Diversity.
● Provide a Platform for the Opportunity to Retain, Develop, and Promote the Oromo Cultural Heritage, Language, and Traditional Values and Pass Them On to the Oromo Children
Timeline
Client Support Worker/group Home
SASHA
10.2023 - Current
Disability Support Worker One
Quest Support
06.2019 - Current
Diploma - Working Toward Legal Assistance Diploma
Bow Valley College
Diploma - Recreation Program Leader
Robertson College
Certificates
● Naloxone certificate
● Standard First Aid and CPR/AED Level C
● Non-Violent Crisis Intervention
● Medication Administration
● Workplace Hazardous Materials Information System
●First aid certificate
● Trauma Informed Care
● Positive Behavioral Support
● Abuse Prevention and Response Protocol
● Suicide Prevention.
Medication administration etc.