Summary
Overview
Work History
Education
Skills
Activities
Timeline
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GAVIN HUNTER

112 Passion Drive,Vineyards Estates,Bushy Park,Old Harbour,,St. Catherine

Summary

Proven Associate Account Manager & Technical Support Specialist, adept in swiftly resolving technical and account issues, enhancing merchant satisfaction and retention. Demonstrates exceptional problem-solving and communication skills, ensuring compliance and high service standards. Expert in POS device support and CRM documentation, significantly contributing to team success and customer loyalty.

Overview

2
2
years of professional experience

Work History

Associate Account Manager & Technical Support Specialist

Sutherland Global
03.2024 - 01.2025
  • I resolved technical issues and account-related problems swiftly and accurately
  • I provided hands-on technical support for POS devices, diagnosing issues and implementing solutions to ensure minimal disruption to merchant operations and replace faulty equipment when necessary
  • I communicated with merchants regularly to inform them about the status of their accounts and also worked with merchants to obtain the necessary verifications so I could ensuring they have timely access to relevant financial information and updates and provide them with accurate financial data while ensuring compliance with company protocols and guidelines and maintaining a high standard of service and customer satisfaction
  • I transferred merchants to appropriate departments when specialized support is required, ensuring seamless transitions and prompt resolution of inquiries and also accurately documented all customer interactions and resolutions in the company’s CRM system
  • I built and maintain positive relationships with merchants, offering proactive support and addressing concerns to ensure high levels of satisfaction and retention

Customer Service Representative

Ibex Global
10.2022 - 11.2023
  • I answered inbound calls from customers regarding lost or undelivered packages, providing timely updates and troubleshooting delivery issues
  • I created detailed tickets for investigation by relevant departments to resolve delivery issues or dispatch replacement packages to customers promptly
  • I also informed customers about the (ETA) for their packages and coordinated the pick-up of small and freight packages, ensuring timely and accurate scheduling to meet customer needs
  • I accurately documented all customer interactions, package statuses, and resolutions in the company’s CRM system, ensuring proper follow-up and case tracking contributing to increased satisfaction and loyalty

Education

Pre UWI - TOURISM-4, ENTREPRENEURSHIP-4

01.2022

CSEC - ENGLISH-3, PRINCIPLES OF BUSINESS-1, PRINCIPLES OF ACCOUNTS-3, OFFICE ADMINISTRATION-3, HUMAN AND SOCIAL BIOLOGY-1

WAFIF ACADEMY OF EXCELLENCE
01.2021

High School -

ST.CATHERINE HIGH SCHOOL
01.2019

Skills

  • ADAPTABILITY
  • EMOTIONAL INTELLIGENCE
  • TEAM WORK
  • COMMUNICATION
  • PROBLEM SOLVING
  • CREATIVITY

Activities

  • Learning
  • Sports
  • Acting
  • Reading
  • Writing

Timeline

Associate Account Manager & Technical Support Specialist

Sutherland Global
03.2024 - 01.2025

Customer Service Representative

Ibex Global
10.2022 - 11.2023

Pre UWI - TOURISM-4, ENTREPRENEURSHIP-4

CSEC - ENGLISH-3, PRINCIPLES OF BUSINESS-1, PRINCIPLES OF ACCOUNTS-3, OFFICE ADMINISTRATION-3, HUMAN AND SOCIAL BIOLOGY-1

WAFIF ACADEMY OF EXCELLENCE

High School -

ST.CATHERINE HIGH SCHOOL

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