Summary
Overview
Work History
Education
Skills
Websites
Certifications And Achievements
Timeline
Generic
Gary Love

Gary Love

Kingston,Jamaica

Summary

Dynamic IT professional with extensive experience at Sutherland Global Services, excelling in IT infrastructure management and disaster recovery. Proven track record in leading successful smart systems integration and enhancing network security. Strong project management and team leadership skills drive operational excellence and ensure seamless IT operations.

Overview

14
14
years of professional experience

Work History

Senior Infrastructure Associate

Sutherland Global Services
09.2024 - Current
  • Manage IT infrastructure across enterprise environments, ensuring uptime and performance.
  • Lead disaster recovery strategy and implementation.
  • Maintain and secure network systems; log and report system activities and upgrades.
  • Oversee full IT buildout and integration of smart building systems (e.g., generators, UPS, air quality management).
  • Collaborate with contractors to ensure alignment on smart systems and infrastructure goals.

IT Site Supervisor

IntouchCX
02.2021 - 04.2024
  • Supervised site IT operations, leading software/hardware installations and upgrades.
  • Implemented safety protocols, disaster recovery plans, and IT policy documentation.
  • Coordinated multi-system integrations, including access control and surveillance.
  • Led IT team training and evaluation initiatives to ensure operational excellence.

Senior IT Generalist

IntouchCX
06.2016 - 02.2021
  • Delivered frontline support for critical systems and maintained security protocols.
  • Directed installation, configuration, and maintenance of IT infrastructure.
  • Supported buildouts and testing for IT/smart systems and rectified functional deviations.

IT Lab Technician

Rhodes Hall High School (MOE)
09.2015 - 06.2016
  • Installed and maintained lab workstations and ensured software/hardware readiness.
  • Conducted troubleshooting and upgrades for smooth lab operations.

Technician

Communicase Ltd
06.2015 - 08.2015
  • Repaired and serviced a range of devices including laptops, phones, and printers.

Tier 1 Support Agent

Nearshore Inbound Call Experts
08.2014 - 02.2015
  • Provided remote desktop support and resolved technical issues for end users.

Instant Chat Agent

Global Gateway Solutions
04.2014 - 08.2014
  • Delivered live chat support for customer service inquiries.

BlackBerry IT Analyst (CSR)

ACS - A Xerox Company
08.2011 - 11.2013
  • Supported mobile technicians with software/hardware troubleshooting and application deployment.

Education

BSc - Information Technology

University of the Commonwealth Caribbean
08.2025

Supervisory Management -

University of the West Indies
01.2022

Introduction to Cybersecurity -

HCIT
01.2022

Kenilworth -

HEART Trust/NTA Academy
01.2012

Skills

  • IT Infrastructure & Smart Systems
  • Project management
  • Disaster Recovery & Business Continuity
  • Network Security & System Support
  • Vendor & Contractor Management
  • Technical Documentation & Reporting
  • Software/Hardware Installation & Upgrades
  • Team Leadership & Staff Training
  • IT/Facilities Integration
  • IT infrastructure management
  • Software installation
  • Team leadership
  • Technical troubleshooting
  • Systems integration
  • Effective communication
  • Policy implementation

Websites

Certifications And Achievements

  • Diploma: Systems/Network Administration
  • N.V.Q.J Level 2: Office Software Applications
  • N.V.Q.J Level 2: Computer Repairs & Programming
  • Customer Service Certificate - National Youth Service
  • Supervisory Management - UWI
  • Cybersecurity - HCIT

Timeline

Senior Infrastructure Associate

Sutherland Global Services
09.2024 - Current

IT Site Supervisor

IntouchCX
02.2021 - 04.2024

Senior IT Generalist

IntouchCX
06.2016 - 02.2021

IT Lab Technician

Rhodes Hall High School (MOE)
09.2015 - 06.2016

Technician

Communicase Ltd
06.2015 - 08.2015

Tier 1 Support Agent

Nearshore Inbound Call Experts
08.2014 - 02.2015

Instant Chat Agent

Global Gateway Solutions
04.2014 - 08.2014

BlackBerry IT Analyst (CSR)

ACS - A Xerox Company
08.2011 - 11.2013

BSc - Information Technology

University of the Commonwealth Caribbean

Supervisory Management -

University of the West Indies

Introduction to Cybersecurity -

HCIT

Kenilworth -

HEART Trust/NTA Academy

Similar Profiles

CREATE PROFILE
Gary Love