Garth Mcdonald
Waiter
Ocho Rios
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
1
1
Language
Work History
Waiter/Bartender
Evita's Italian Restaurant
09.2005 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
Education
Certificate - Bartender And Waiter
Adam's Training And Catering School
Ocho Rios 05.2001 -
Skills
Dining area maintenance
Strong multitasking
High-volume dining
Cleanliness
Menu presentation
Food and beverage pairings
Service prioritization
Upselling techniques
Table setting arrangements
POS operation
Positive and professional
Timeline
Waiter/Bartender
Evita's Italian Restaurant
09.2005 - Current
Certificate - Bartender And Waiter
Adam's Training And Catering School
05.2001 -
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