Garnett Dobson
Coral Gardens Villa Montego Bay,St James
Summary
Dynamic and compassionate professional with a proven track record at Radius Global Solutions and in the healthcare sector, enhancing customer loyalty and patient care through exceptional customer service and critical thinking. Skilled in problem-solving and payment processing, I excel in high-pressure environments, significantly improving satisfaction and efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Radius Global Solutions
03.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Practical Nurse
Zoorg Shalom Curacao
06.2021 - 12.2021
- Streamlined nursing procedures by consistently updating knowledge of best practices and industry standards.
- Collaborated with interdisciplinary team members, ensuring seamless coordination of care for patients.
- Improved patient care by implementing customized care plans tailored to individual needs.
- Established strong rapport with patients while maintaining professional boundaries as a trusted healthcare provider.
- Administered medications accurately according to physician orders, minimizing errors in dosage or timing.
Practical Nurse
Baywest Wellness Clinic
02.2018 - 11.2020
- Provided compassionate support to patients during medical procedures, alleviating anxiety and discomfort.
- Improved patient satisfaction by providing comprehensive health education and promoting preventive care.
- Assisted physicians with diagnostic tests and examinations, resulting in accurate diagnoses and treatment plans.
Front Desk Receptionist
Barnett Clinic Surgery and Dermatology Center
02.2017 - 08.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Certificate - Surgical Technologist
All American Institute of Paramedical Studies
30 Short Wood Rd, Kingston 11.2023
Diploma - Practical Nursing
Irving's Institute of Nursing
Montego Bay,St James 11.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
Timeline
Customer Service Representative
Radius Global Solutions
03.2022 - 10.2022
Practical Nurse
Zoorg Shalom Curacao
06.2021 - 12.2021
Practical Nurse
Baywest Wellness Clinic
02.2018 - 11.2020
Front Desk Receptionist
Barnett Clinic Surgery and Dermatology Center
02.2017 - 08.2017
Certificate - Surgical Technologist
All American Institute of Paramedical Studies
Diploma - Practical Nursing
Irving's Institute of Nursing
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