Garnet Wright
Hopewell
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
17
17
years of professional experience
Work History
STORE SUPERVISOR
Best Value Super Center
Hanover, Jamaica
04.2018 - Current
- Oversee the receipt, storage, and distribution of goods ensuring accuracy and timeli
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Enhanced customer experience through attentive service and prompt resolution of issues.
DELIVERY CLERK
Rapid True Value
Montego Bay, St. James, Jamaica
04.2018 - 03.2023
- Supported inventory control efforts by accurately recording items delivered or returned from customers in the company database system.
- Boosted overall operational success by consistently meeting or exceeding performance metrics related to delivery speed, accuracy, and customer satisfaction ratings.
- Developed strong relationships with clients by providing exceptional customer service during deliveries and addressing any concerns or issues promptly.
- Assisted warehouse staff with order preparation, packaging materials handling, and loading/unloading trucks for efficient delivery operation.
- Contributed to a positive work environment by fostering teamwork and open communication among colleagues and supervisors.
- Managed time effectively by prioritizing tasks based on urgency, distance, and customer expectations for prompt deliveries.
INVENTORY CLERK
Rapid True Value
Montego Bay, St James, Jamaica
01.2014 - 05.2018
- Maintained inventory count, tracked usage, and documented variances.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assisted in physical inventories, verifying counts against existing records for improved accuracy in reporting data.
- Facilitated smooth communication between departments regarding inventory needs and adjustments, leading to better overall efficiency in operations.
- Collaborated with team members to achieve a well-coordinated inventory management system.
- Completed physical inventory counts each month.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept detailed records of damaged or defective products, ensuring timely returns or disposals as needed.
CUSTOMER SERVICE REPRESENTATIVE/FRONT DESK
Rapid True Value
Montego Bay, St James, Jamaica
05.2007 - 06.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Business
Herbert Morrison Technical High School
Montego Bay, St. James, Jamaica 06.2002
Skills
- Active listening
- Attention to details
- Excellent Time Management
- Computer Literacy
- Fast learner
- Strong Communication
- Inventory Management
- Customer Service
- Staff Supervision
- Multitasking and Organization
- Sales Strategies
- Operations Management
- Documentation And Reporting
- Team Building and Leadership
- Sales Promotion
- Loss Prevention
- Employee Training
- Store Merchandising
- Conflict Resolution
- Employee Management
- Friendly and Positive
- Flexible Schedule
- Team Leadership
Accomplishments
Star of the Quarter (2018 & 2022), Rapid True Value
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
STORE SUPERVISOR
Best Value Super Center
04.2018 - Current
DELIVERY CLERK
Rapid True Value
04.2018 - 03.2023
INVENTORY CLERK
Rapid True Value
01.2014 - 05.2018
CUSTOMER SERVICE REPRESENTATIVE/FRONT DESK
Rapid True Value
05.2007 - 06.2014
Business
Herbert Morrison Technical High School