Garfield M. Hinds
Kingston,01
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. A dedicated employee known for pursuing employment options where good customer service and positive attitude will make a difference.
Overview
4
4
years of professional experience
Work History
Patient Services Coordinator
Phoenix Gastroenterology and Health Services
04.2022 - 08.2025
- Coordinated patient scheduling and appointment management, ensuring smooth daily operations
- Handled high volume phone and electronic communications (emails etc) with professionalism and accuracy
- Prepared and distributed medical correspondence, ensuring timely delivery of results and physician follow up
- Maintained and updated medical records in compliance with confidentiality standards
- Supported financial operations by processing patient billing statements, paying office expenses, and reconciling accounts after owner approval.
- Performed accurate data entry, inventory management and office record generation.
- Suggested and implemented office policies and procedures to improve efficiency.
- Collaborate with fellow Patient Care Coordinators and physicians to coordinate care and administrative tasks
- Provided flexible support by handling additional duties assigned by ownership
- Collaborated with clinical staff to streamline patient service processes effectively.
Entry Level Pastry Cook
Grand Teton Lake Lodge Company
Jackson, WY
07.2021 - 09.2021
- Responsible for opening, setting up, running and closing the bakery
- Ensuring that the safety and cleanliness of the bakery are kept up to brand standards
- Prepared all baked and pastry goods to the specification of the chef and used standard recipes.
Education
Diploma - Supervisory Management
Northern Caribbean University
Jamaica10-2024
Associate of Applied Science - Hospitality and Tourism Management
Portmore Community College
Portmore07.2021
Caribbean Advanced Proficiency Examinations (CAPE) - 4 Units
Meadowbrook High School
Kingston Jamaica07.2019
Carribean Secondary Examination Certificate - 8 Subjects
Meadowbrook High School
Kingston Jamaica 07-2018
Skills
- Customer service
- Appointment scheduling
- Data entry
- Office administration
- Team collaboration
- Problem resolution
- Patient confidentiality
- Interpersonal skills
- Excellent communication
- Calm and effective under pressure
- Strong empathy
- Friendly and outgoing
Languages
English
First Language
Accomplishments
- Event and Team Building Coordinator
- College Student Union Guild President 2020-2021
- Student government in high school (prefect body and student council)
- Secretary of Key Club International
Affiliations
Volunteered as a mentor to students who are weak in certain subject areas that are seen as fundamental for other subjects, and my job duties were to work as the graphic designer for the program. Some of these included creating a logo, certificates, and report cards. These were duties in addition to mentoring the students
Timeline
Patient Services Coordinator
Phoenix Gastroenterology and Health Services
04.2022 - 08.2025
Entry Level Pastry Cook
Grand Teton Lake Lodge Company
07.2021 - 09.2021
Diploma - Supervisory Management
Northern Caribbean University
Associate of Applied Science - Hospitality and Tourism Management
Portmore Community College
Caribbean Advanced Proficiency Examinations (CAPE) - 4 Units
Meadowbrook High School
Carribean Secondary Examination Certificate - 8 Subjects
Meadowbrook High School
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