Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
OperationsManager
Garfield Rose

Garfield Rose

Application Support Analyst
Stony Hill,Saint Andrew

Summary

I am a reliable, energetic, resourceful, proactive, business-focused professional with over 14 years experience in assisting local, regional and international businesses successfully represent their brand offerings to the right audience to influence and help convert them to customers.


I have the proven ability to increase efficiency through processes , workflows and through support and training. I am an expert in client services, account management, data analysis , visual communication, digital technology and advertising on multiple platforms.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
6
6
Certifications

Work History

Regional Digital Fulfillment Supervisor

Yello Media Group
01.2020 - Current
  • Successfully leading a small team of four digital marketing professionals to effectively
    execute the delivery of Google Ads - Digital Adverting on behalf of Yello Media
    for local businesses in 20 countries across the Caribbean.


  • Continuously setting agile team goals to optimize performance and meet deadlines to
    align with Google's dynamic standards to help maintain Yello Media's Google Partnership Status.


  • Support in the management of international vendor relationships to ensure the maintenance of Yello
    Media's efficiency standards (including setting KPIs, Billing & Invoicing, Scheduled Meetings, Trainings). Vendors Include: Google Ads, MatchCraft, Optmyzr, Report Garden, DashThis, Zoho


  • Plan, organize and successfully implement projects to implement processes, rules and documentation to upgrade and update systems and technology used to improve product delivery.
    Systems Managed Include: Google Ads, MatchCraft, Optmyzr, Report Garden, DashThis, Zoho, Adman


  • Provide organized training to team members, other units in the department, Sales , Marketing, Operations and Finance on new updates to ensure alignment of processes
    and smooth collaborations for interdependent processes.


  • Collaborate with internal and external customers and teams to assist in reaching specific marketing objectives through Digital Marketing & Advertising.
    Top Clients Include: Yello Media Marketing, Imagine Digital, Toyota Jamaica, VMBS, Jamaica National, GraceKennedy, NCB, Chukka Caribbean Adventures, UTECH & UWI, Sagicor, ICWI

Digital Fulfillment Supervisor

Yello Media Group
01.2018 - 12.2019

• Assist the manager to help to maintain business continuity by organizing the preparation and presentation of documentations including processes of rules for operating.


• Effectively communicate with clients and the sales team to educate, provide guidance and help align customer expectations to Yello's products to ensure

that the objectives set are attainable.


• Organized workflows, provided training and guidance to ensure that team members understand and efficiently perform their duties to maintain Yello's standards.

Digital Fulfillment Specialist

Yello Media Group
11.2015 - 12.2017

• Worked closely with internal customers, vendors and Yello's clients to ensure the accurate delivery of Google advertising solutions purchased by our clients.


• Research and communicate with clients to gain a full understanding of their business in order to effectively represent their brands and offering to potential customers.


• Maintain current knowledge skills and certifications in Google Advertising.


  • Analyze data and make informed decisions to align client's budget to expectations.

Education

Bachelor of Science - Information Technology

University of The Commonwealth Caribbean
Kinsgton
09.2014 - 12.2017

Associate of Science - Management Information Systems

University of The Commonwealth Caribbean
Kingston
01.2011 - 07.2014

Skills

  • Digital Media Plans
undefined

Software

  • Microsoft Office Suite
  • Adobe Creative Suite
  • Wordpress
  • Youtube Studio
  • Google Ads
  • Facebook For Business
  • LinkedIn Campaign Manager
  • Zoho Cloud Software Suite
  • Optmyzr PPC Management
  • Report Garden
  • Google Analytics
  • Google Data Studio
  • Lucid Charts

Certification

  • Google Ads Video Certification

Timeline

Regional Digital Fulfillment Supervisor

Yello Media Group
01.2020 - Current

Digital Fulfillment Supervisor

Yello Media Group
01.2018 - 12.2019

Digital Fulfillment Specialist

Yello Media Group
11.2015 - 12.2017

Bachelor of Science - Information Technology

University of The Commonwealth Caribbean
09.2014 - 12.2017

Associate of Science - Management Information Systems

University of The Commonwealth Caribbean
01.2011 - 07.2014
  • Google Ads Video Certification
2022-02
  • Google Ads Search Certification
2022-02
  • Google Ads Display Certification
2021-11
  • Google Mobile Ads Apps Certification
2022-02
  • Scrum Fundamentals Certified Course
2022-04
  • Six Sigma Yellow Belt Course
2022-04
Garfield RoseApplication Support Analyst