Garcian Paisley
Old Harbour,St. Catherine
Summary
As a dedicated individual with strong communication skills and a passion for helping others seeking to contribute to a dynamic team. Committed to resolving customer inquiries and fostering positive relationships. Dedicated to continuous learning and growth, aiming to advance within the company and make a meaningful impact.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Tactical Development Solution
Old Harbour, St. Catherine
03.2024 - 08.2024
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Answered inbound and outbound calls to facilitate customer service.
- Used approved scripts to customers during telephone interactions.
Customer Service Representative
Alorica
58 Halfway Tree Rd., St.Andrew
12.2022 - 08.2023
- Assisted customers with inquiries regarding products and services through phone.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Provided technical support over the phone when needed.
Counter Clerk
Rulls hardware
52 St. Johns Rd , St. Catherine
05.2022 - 10.2022
- Greeted customers and provided friendly customer service.
- Organized merchandise, stocked shelves, and rotated products to ensure freshness.
- Assisted customers with product selection, inquiries, and complaints in a courteous manner.
- Verified that all items purchased were rung up correctly on the register.
Education
Caribbean Examination Council (CXC) -
Tacky High School
Saltrum, Gayle St. Mary 08-2020
Skills
Communication skills
computer literate
leadership skills
critical thinking skills
Affiliations
- Listen to music
- Surf the web
- Problem solving
References
References available upon request.
Timeline
Customer Service Agent
Tactical Development Solution
03.2024 - 08.2024
Customer Service Representative
Alorica
12.2022 - 08.2023
Counter Clerk
Rulls hardware
05.2022 - 10.2022
Caribbean Examination Council (CXC) -
Tacky High School
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