Garcia Findley
Saint Mary,Jamaica
Summary
Seeking a challenging and rewarding position in customer service, Sales, or administrative assistance, leveraging over nine years of dedicated customer service experience. I am eager to bring a proactive and detail-oriented approach to a dynamic team. In your company, I have delivered years of experience in the BPO industry. Aiming to contribute firm interpersonal, communication, and organizational skills to enhance operational efficiency, exceed customer expectations, support the organization's exceptional service, and contribute to the company's growth and success.
Overview
11
11
years of professional experience
Work History
Receptionist
Cardiff Hotel and SPA
Saint Ann
09.2024 - 12.2025
- Greet guests and ensured a warm welcome.
- Managed phone calls and directed inquiries to appropriate departments.
- Scheduled appointments for spa services and coordinated with staff.
- Check Stocks
- Set Appointments
- Send emails
Invigilating Students
St Anns Bay Primary
02.2022 - 06.2025
- Issuing out Pep exam papers.
- Supervising Students.
- Doing daily count and marking register.
- Writing report.
Customer Service Representative
Datamint Group Of Companys
Kingston, Jamaica
04.2019 - 09.2023
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Addressed customer concerns and complaints and resolved issues promptly.
Sales Rep-Part-time
Rent To Own Services
01.2021 - 01.2023
Operations Specialist
LiveXChange
01.2021 - 01.2023
- Conducted field inspections to assess logging practices' impact on log quality.
- Negotiated prices with buyers based on log grades and market demand.
- Suggested improvements in the grading process to increase efficiency.
- Utilized knowledge of wood properties to make informed grading decisions.
- Oversaw budget preparation and cost management activities.
- Utilized data analytics tools to generate reports supporting decision-making processes.
- Conducted performance reviews and provided constructive feedback to team members.
- Negotiated contracts with suppliers to secure favorable terms and pricing.
Customer Service Rep /Technical Support
Advantage Communications
01.2021 - 01.2022
Sales/Customer Service -Tmobile Account
Centerfield BPO
01.2021 - 01.2022
Cashier/Customer Service
Little Ceaser Pizza
01.2015 - 01.2019
Customer Service Rep /Technical Support
Ibex BPO
01.2022
Education
Certification Pending - Business Administration
Heart Trust NTA
09.2024 - 09.2024
Customer Service Level 2 ( Office Administratio)n -
Heart Trust NTA
Diploma - Training Coordinator
Heart Trust NTA
Skills
- CUSTOMER SERVICE
- CRM SOFTWARES
- INTERPERSONAL SKILLS
- MICROSOFT WORDS
- GOOGLE DOCS
- COMMUNICATION
- MULTITASKING
- TEAM WORK
- FLEXIBILITY
- PROBLEM-SOLVING
- EMPATHY
- PATIENCE
- MEETING COORDINATION
- TECHNICAL PROFICIENCY
- CONFIDENTIALITY
- TIME MANAGEMENT
- SALES
- DATA ENTRY
- ANSWERING AND MAKING CALLS IN A PROFESSIONAL MANNER
Timeline
Receptionist
Cardiff Hotel and SPA
09.2024 - 12.2025
Certification Pending - Business Administration
Heart Trust NTA
09.2024 - 09.2024
Invigilating Students
St Anns Bay Primary
02.2022 - 06.2025
Customer Service Rep /Technical Support
Ibex BPO
01.2022
Sales Rep-Part-time
Rent To Own Services
01.2021 - 01.2023
Operations Specialist
LiveXChange
01.2021 - 01.2023
Customer Service Rep /Technical Support
Advantage Communications
01.2021 - 01.2022
Sales/Customer Service -Tmobile Account
Centerfield BPO
01.2021 - 01.2022
Customer Service Representative
Datamint Group Of Companys
04.2019 - 09.2023
Cashier/Customer Service
Little Ceaser Pizza
01.2015 - 01.2019
Customer Service Level 2 ( Office Administratio)n -
Heart Trust NTA
Diploma - Training Coordinator
Heart Trust NTA