Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabrielle Shippey

Jamaica

Summary

I am highly motivated and passionate about continuous learning. I am equipped with a strong work ethic and I have a commitment to excellence. I am quick to adapt to new environments and technologies, while consistently delivering high-quality results in professional settings. My leadership and teamwork skills have been honed through academic pursuits and extracurricular activities, which I use to assist in positioning myself as a valuable asset to an organization. I am eager to leverage my knowledge in practical applications that drive success and innovation.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Experience Agent

Alorica - Verizon Campaign
10.2024 - Current
  • Documented customer interactions in internal database to maintain customer service history details.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
  • Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
  • Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Assisted customers in navigating complex processes by breaking down information into simple steps for easy understanding.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.

Volunteer Secretary's Assistant

Old Harbour High School
11.2022 - 03.2023
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Managed sensitive and confidential information with discretion, upholding integrity of the school.
  • Managed filing system
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper filing systems by routing various documents.
  • Worked closely with management to provide effective assistance for specific aspects of school operations.

Education

CSEC

Old Harbour High School
Old Harbour, Jamaica
06-2022

CAPE Unit I

Old Harbour High School
Old Harbour, Jamaica
06-2023

CAPE Unit II

Old Harbour High School
Old Harbour, Jamaica
06-2024

Skills

  • Conflict management
  • Database research
  • CRM software
  • Escalated call handling
  • Experience optimization
  • Customer service
  • Issue and complaint resolution
  • Billing adjustments and refunds
  • Customer data confidentiality
  • Product sales
  • Product recommendations
  • Teamwork and collaboration

Certification

City & Guilds - Level 2 Award

Customer Service

Timeline

Customer Experience Agent

Alorica - Verizon Campaign
10.2024 - Current

Volunteer Secretary's Assistant

Old Harbour High School
11.2022 - 03.2023

CSEC

Old Harbour High School

CAPE Unit I

Old Harbour High School

CAPE Unit II

Old Harbour High School

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Gabrielle Shippey