Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GABRIELLE SAMUELS

Windsor,Canada

Summary

Dynamic professional with extensive experience in customer service, excelling in conflict resolution and customer engagement. Proven ability to enhance operational efficiency through meticulous data management and effective communication.

Overview

8
8
years of professional experience

Work History

Customer Assistance Representative

Foundever-Assistant Services Group
London, Ontario
11.2024 - 03.2025
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Maintained accurate records of customer interactions for future reference.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Offered resolutions to de-escalate calls and solve customer issues.

Administrator

ProNation Sports
02.2020 - 07.2024
  • Provide administrative support to the executive team, including scheduling meetings, preparing documents, and managing incoming correspondence.
  • Organize and maintain company files and records, ensuring accurate and timely document retrieval as needed.
  • Manage office supplies and inventory, making purchase recommendations to senior leadership.
  • Communicate with sponsors, clients, and vendors to coordinate meetings and resolve inquiries.
  • Plan and coordinate company events, including holiday parties and teambuilding activities.
  • Assisted with the planning and coordination of the country's largest youth football tournament, including creating a budget, developing a marketing plan, and coordinating employee schedules.
  • Built and maintained relationships with corporate sponsors to secure funding and promote the event to a wider audience.
  • Managed event logistics, including coordinating vendors, overseeing the setup and breakdown of event equipment, and supervising event staff.
  • Provided support to the event coordinator, including managing calendars, preparing meeting materials, and communicating with vendors and attendees.

Administrative Assistant

Ministry of Culture Gender Entertainment, Sports
05.2019 - 10.2019
  • Assigned to Sports Division duties included; Updating Athletes' insurance plans for new and existing athletes.
  • Lasing with different Sports Associations regarding their athletes, as well as editing letters for the director of the division and all other duties assigned.

Data Entry Clerk

Innovative Corporate Solution Ltd
Kingston
06.2018 - 12.2018
  • Update company's record from silk to new CRM management processor, as well as imputing other client-related information into the system for company reminders.
  • Scrubbed data for errors and made corrections to maintain clean records.

Administrative Assistant

Spry Gym
Kingston
12.2016 - 07.2017
  • Managed daily operations, ensuring training area is safe for clients and inventory is kept at optimal levels.
  • Managed new client acquisition, appointments and bill collection as well as provide information as needed.

Education

B.Sc. - Sports Science- Sports Management

University of Technology Jamaica
Kingston
01.2021

Skills

  • Canva
  • Scheduling and Management
  • Research and Analysis
  • Data Entry
  • Teaching
  • Conflict
  • Social Media Management
  • Resolution
  • Organisational
  • Microsoft and Google suite proficient
  • Web development and website management
  • WordPress
  • Leadership
  • Communication
  • Negotiation
  • Risk Management
  • Budgeting
  • Tracking and Monitoring
  • Video and Audio Editing
  • Brand Outreach and Strategy

Languages

Native English/limited biligual

Timeline

Customer Assistance Representative

Foundever-Assistant Services Group
11.2024 - 03.2025

Administrator

ProNation Sports
02.2020 - 07.2024

Administrative Assistant

Ministry of Culture Gender Entertainment, Sports
05.2019 - 10.2019

Data Entry Clerk

Innovative Corporate Solution Ltd
06.2018 - 12.2018

Administrative Assistant

Spry Gym
12.2016 - 07.2017

B.Sc. - Sports Science- Sports Management

University of Technology Jamaica

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GABRIELLE SAMUELS