Gabrielle McCaulsky-Gibson
Community Health Aide/ Data Entry Assistant
Kingston,01
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Community Health Aide
South East Regional Health Authority
Kingston
09.2020 - Current
- Provided health screenings to individuals, families and groups within the community.
- Provided immunizations according to established protocols.
- Reported any suspected cases of child abuse or neglect according to state guidelines.
- Developed and maintained working knowledge of products, payer guidelines, and regulatory rules.
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
- Performed administrative tasks such as scheduling appointments, maintaining accurate patient records and collecting payments.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Assisted individuals with navigating health care systems, appointments and classes.
- Collaborated with other healthcare professionals including physicians, nurses or social workers in order to coordinate care plans for patients.
- Educated patients about preventative healthcare measures such as handwashing, sun protection and wearing seatbelts.
Computer Lab Assistant
Kingston High School
CSO
02.2019 - 08.2020
- Assisted users with setting up their email accounts on the system.
- Ensured that all data was backed up regularly for disaster recovery purposes.
- Assisted patrons with troubleshooting computer and software problems.
- Set up new workstations with appropriate operating systems and applications.
- Installed and configured printers and other peripherals in the lab.
- Answered user inquiries to resolve computer software or hardware operation problems.
Customer Service Representative
G2 Travel Services
Kingston
02.2017 - 09.2019
- Improved customer service wait times to mitigate complaints.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Made outbound calls to obtain account information.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Educated customers on special pricing opportunities and company offerings.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collected deposits or payments and arranged for billing.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Supported sales team members to drive growth and development.
Customer Sales Assistant
G2 Travel Services
2016
04.2016 - 01.2018
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained cleanliness of sales floor and stockroom areas.
- Created targeted email campaigns using CRM software tools.
- Demonstrated how products work and answered questions about them.
- Processed customer payments through cash, credit cards, or checks.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered customer inquiries in a timely and friendly manner.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers upon entering the store.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Data Transcriber
Data Place
Kingston
02.2016 - 01.2017
- Transcribed notes and compiled into reports for submission to supervisor.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Contacted customers via phone or email to address data inquiries.
- Proofread and edited documents to correct errors.
- Reviewed and updated account information in company computer system.
- Processed customer and account source documents by reviewing data for deficiencies.
- Verified accuracy of transcribed information by cross-checking against original documents.
- Maintained up-to-date knowledge of industry trends and best practices.
- Created spreadsheets and databases to organize collected data.
- Supported data entry across departments as requested, switching promptly to new projects.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
Education
High School Diploma -
Penwood High
Kingston 06-2010
Some College (No Degree) - Patient Care
Operation Friendship Institution
Kingston Skills
- Organized and Detail-Oriented
- Microsoft Office Proficiency
- Team Assignments
- Conducting Home Visits
- Client and Community Service
- Relationship Building
- Blood Pressure Screening
- MS Office
- Active Listening
- Mail Handling
- Data Integrity
- Customer Service-Oriented
- Data Entry
- Document Scanning
- Appointment Scheduling
- Complaint Resolution
- Microsoft PowerPoint
- Computer Proficiency
- Clerical Support
- Calendaring
- Customer Service
- Courteous Demeanor
- Positive and Professional
Timeline
Community Health Aide
South East Regional Health Authority
09.2020 - Current
Computer Lab Assistant
Kingston High School
02.2019 - 08.2020
Customer Service Representative
G2 Travel Services
02.2017 - 09.2019
Customer Sales Assistant
G2 Travel Services
04.2016 - 01.2018
Data Transcriber
Data Place
02.2016 - 01.2017
High School Diploma -
Penwood High
Some College (No Degree) - Patient Care
Operation Friendship Institution
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