FRANCINE BOOTHE

As an advocate at Microsoft my duties including interacting with new and existing customer to close out on sale with the company’s product. It also includes:

• Performed regular follow-ups with prospects to close deals in a timely manner.
• Identified opportunities for cross-selling additional products and services.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Answered inquiries from prospective customers regarding features of products and services offered.

As a team leader my duties included doing coaching sessions, setting goal settings and ensuring all my agents was meeting the company’s required KPIs metrics. Some other duties included are:

• Provided coaching and feedback on employee performance, encouraging professional development.
• Monitored daily workflow to ensure adherence to established policies and procedures.
• Maintained a positive work environment that promoted collaboration between team members.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

My duties as an advocate was to close out on sales by setting up new customers with home service like:(Home Internet, Home phone and tv streaming services) from several companies like AT&T, Spectrum,Xfinity,HughesNet, Cox Communication, Frontier ETC. As well as upselling and cross-selling customers the products.My other duties were:

• Resolved customer complaints promptly and effectively.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Regularly met or exceeded established sales goals by implementing strategic closing techniques.
• Coached new employees on best practices for closing deals quickly and efficiently.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

• Defined and monitored personnel and project schedules to ensure on-time project completion.
• Coached staff on strategies to enhance performance and improve customer relations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Developed training programs to build employee performance, improve employee engagement and increase employee retention.
• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Changed bed linens and towels, tidied up rooms.

My duties were to answer queries and find available appointments slots for the clients (Pets) to see their preferred Veterinarian. My other duties included:

• Displayed strong telephone etiquette, effectively handling difficult calls.
• Assisted in scheduling, rescheduling, and canceling appointments for patients.
• Provided clear instructions to patients regarding their upcoming visits.
• Coordinated with other departments within the practice to ensure timely patient care.
• Served as a liaison between patients and healthcare providers for communication purposes.
• Utilized various software programs such as Microsoft Office Suite for reporting purposes.

My duties included answering customer queries about ticket refund, web site navigations ,technical support and then was later up skilled to help with order assistance. My other duties included:

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Responded promptly to customer queries regarding their tickets via phone, email or social media platforms.
• Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.

My duties included answering customer queries about refund, web site navigation and provided technical support assistance to the customers. My other duties included:

• Gathered customer feedback through surveys and used the data to improve customer service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Strengthened customer retention by offering discount options.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.