Floyd Smith

Managed an Authorized Economic Operator (AEO) compliant 235,000 square foot distribution facility and 125,000 square foot offsite warehouse facilities. Implemented productivity, cost and performance management programs to reduce stock outs, product damages and improve service levels.

Selected Achievements:

• Led the department through the Recertification of its Authorized Economic Operator Status by the Jamaica Customs Agency
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Recommend, implement, and execute strategies to improve KPIs.
• Increased productivity by providing feedback; counseling on performance and cross-trained staff in different areas.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Utilize data analytics to drive decision-making and improve operational performance.

Responsible for the daily Warehousing and Distribution operations at the Distribution Centre

Selected Achievements:

• Improved team productivity through effective communication, training, and performance evaluations.
• Measure performance against customers' KPIs, including performance vs budget, on-time delivery
• Part of a cross-functional team of 10+ professionals that optimize last-mile delivery processes, resulting in an 18% reduction in costs and a 11% increase in customer satisfaction scores.
• Analyze expenditures and other financial information to develop plans, policies, and budgets for increasing profits and improving services.
• Direct investigations to verify and resolve customer complaints.

Integrated the Production, Warehousing and Distribution of the Mother’s Support Centre facility. Improved efficiency and reducing labour costs. Set high targets which were exceeed and instituted individual team member accountability resulting in a 98% order fulfillment over a 24-month period.

Selected Achievements:

• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Increased the distribution of the company’s core product by 75% over a four-year period.
• Monitor employee productivity and optimize procedure to reduce cost.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Developed various reports related to safety, staffing, maintenance, and discrepancies.
• Ensure compliance with industry regulations and sustainability standards in Warehousing.
• Led department through audits by the ISO Audit Team, Ministry of Labour and Social Security, Ministry of Industry, Investment and Commerce and Ministry of Health.

Coordinate incoming and outgoing stock, deliveries, and logistics. Improved departmental performance and achieved budgetary goals by developing and executing multiple distributions and training programs. Maintain company equipment, facilities, and products in an organized and professional manner.

Selected Achievements:

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
• Oversee daily office and warehouse administration, resulting in efficient and effective department.
• Held monthly meetings with staff members to give information, take feedback and provide updated training
• Led department through audits by the ISO Audit Team, Ministry of Labour and Ministry of Health.