Fitzroy Morris
Golden Grove, Lydford P.A,St. Ann
Summary
Dynamic Wedding Captain with a proven track record at Sandals Dunn's River, showcasing exceptional communication skills and numeracy proficiency. Excelled in delivering unparalleled customer service, enhancing dining experiences, and adeptly managing special dietary needs. Demonstrated leadership in fostering team collaboration and ensuring guest satisfaction, significantly contributing to positive feedback and operational excellence.
Overview
2
2
years of professional experience
Work History
Wedding Captain
Sandals Dunn's River
Mammee Bay, St. Ann
05.2023 - Current
- Provided excellent customer service by anticipating guests' needs and ensuring satisfaction.
- Worked a flexible schedule and extra shifts to meet business needs
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Communicated effectively with kitchen staff regarding customer allergies or special dietary needs.
- Checked on guests periodically during meals to ensure satisfaction with food and service.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Resolved guest complaints to maintain complete customer satisfaction.
Education
NVQJ Certificate - Food & Beverage Dining Room Supervision Level 3
HEART/NSTA Beechamville Vocational Training Centre
Claremont, P.O., St. Ann09.2021
High School Diploma -
Ocho Rios High School
Ocho Rios, P.O., St. Ann07.2019
Caribbean Secondary Education Certificate (CSEC) - English Language, Mathematics, Electronic Document Preparation & Management, Information Technology, Physical Education
Skills
- Numeracy Skills
- Excellent Communication skills
- Inventory Stocking
- Cooperative Attitude
- Team Player
- Table setting expertise
- Food and Beverage Service
- PPE Guideline Compliance
- Customer Service and Rapport
References
References available upon request.
Timeline
Wedding Captain
Sandals Dunn's River
05.2023 - Current
NVQJ Certificate - Food & Beverage Dining Room Supervision Level 3
HEART/NSTA Beechamville Vocational Training Centre
High School Diploma -
Ocho Rios High School