Filesha Harrison
Clarendon
Summary
To leverage my expertise and skills in a job opportunity, in order to make significant contributions to the growth and success of the company, while becoming a valuable asset through my professional abilities and commitment to excellence.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Sutherland
01.2019 - 01.2021
- Provide exceptional customer service by promptly responding to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction
- Handle and resolve customer complaints, issues, and inquiries professionally and efficiently, maintaining a positive and solution-oriented approach
- Process customer orders, returns, exchanges, and refunds accurately and in compliance with company policies and procedures
- Ensure accurate and thorough documentation of customer interactions, transactions, and inquiries in the company's systems or databases
- Provide exceptional sales and customer service by building relationships with customers, understanding their needs, and offering product recommendations or solutions
- Assist customers in locating products, providing information on product features, benefits, and pricing
- Educate customers on product usage, care, and maintenance, and provide personalized recommendations based on their preferences and requirements
- Process customer transactions, including sales, returns, exchanges, and refunds, accurately and in compliance with company policies and procedures.
SALE ASSOCIATE
Facey Commodity Libresse
1 2018 - 09.2019
- Built relationships with customers to encourage repeat business.
- Assist customers in locating products, providing information on product features, benefits and pricing.
- Educate customers on product usage , care and maintenance and provide personalized recommendation based on their preferences and requirements.
- Provide exceptional sales and customer service by building relationship with customers, understanding their needs and offering product recommendations.
Education
HIGH SCHOOL DIPLOMA & CSEC -
Edwin Allen High School
Skills
Excellent communication skills
Interpersonal skills
Problem-solving skills
Time Management
Attention to detail
Adaptability
Patience
Positive attitude
Conflict Resolution
Sales skills
Highly motivated
Teamwork and delegation
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Sutherland
01.2019 - 01.2021
SALE ASSOCIATE
Facey Commodity Libresse
1 2018 - 09.2019
HIGH SCHOOL DIPLOMA & CSEC -
Edwin Allen High School
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