Filesha Harrison
Clarendon
Summary
To leverage my expertise and skills in an job opportunity, in order to make significant contributions to the growth and success of the company, while becoming a valuable asset through my professional abilities and commitment to excellence.
Overview
3
3
years of professional experience
Work History
SALE ASSOCIATE
Facey Commodity Libresse
01.2018
WAITERESS
Devine bar and Grill Resturant
01.2021 - 01.2022
- Provide excellent customer service by greeting and seating customers, taking orders, and answering questions about the menu
- Efficiently take food and beverage orders, ensuring accuracy, and deliver orders to customers in a timely manner
- Possess a comprehensive understanding of the menu, including ingredients, preparation methods, and special dietary considerations, to make recommendations and answer customer inquiries
- Actively promote menu items, specials, and promotions to enhance the customer experience and increase sales.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland
01.2019 - 01.2021
- Provide exceptional customer service by promptly responding to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction
- Handle and resolve customer complaints, issues, and inquiries professionally and efficiently, maintaining a positive and solution-oriented approach
- Process customer orders, returns, exchanges, and refunds accurately and in compliance with company policies and procedures
- Ensure accurate and thorough documentation of customer interactions, transactions, and inquiries in the company's systems or databases
- Provide exceptional sales and customer service by building relationships with customers, understanding their needs, and offering product recommendations or solutions
- Assist customers in locating products, providing information on product features, benefits, and pricing
- Educate customers on product usage, care, and maintenance, and provide personalized recommendations based on their preferences and requirements
- Process customer transactions, including sales, returns, exchanges, and refunds, accurately and in compliance with company policies and procedures.
Education
HIGH SCHOOL DIPLOMA & CSEC -
Edwin Allen High School
Skills
- Excellent communication skills
- Interpersonal skills
- Problem-solving skills
- Time Management
- Attention to detail
- Adaptability
- Patience
- Positive attitude
- Conflict Resolution
- Sales skills
- Highly motivated
- Teamwork and delegation
Timeline
WAITERESS
Devine bar and Grill Resturant
01.2021 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
Sutherland
01.2019 - 01.2021
SALE ASSOCIATE
Facey Commodity Libresse
01.2018
HIGH SCHOOL DIPLOMA & CSEC -
Edwin Allen High School
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