Summary
Overview
Work History
Education
Skills
Timeline
Generic

Filesha Harrison

Clarendon,Jamaica

Summary

To leverage my expertise and skills in a job opportunity, in order to make significant contributions to the growth and success of the company, while becoming a valuable asset through my professional abilities and commitment to excellence.

Overview

3
3
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Sutherland
Mandeville, Jamaica
01.2019 - 01.2021
  • Provide exceptional customer service by promptly responding to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction
  • Handle and resolve customer complaints, issues, and inquiries professionally and efficiently, maintaining a positive and solution-oriented approach
  • Process customer orders, returns, exchanges, and refunds accurately and in compliance with company policies and procedures
  • Ensure accurate and thorough documentation of customer interactions, transactions, and inquiries in the company's systems or databases
  • Provide exceptional sales and customer service by building relationships with customers, understanding their needs, and offering product recommendations or solutions
  • Assist customers in locating products, providing information on product features, benefits, and pricing
  • Educate customers on product usage, care, and maintenance, and provide personalized recommendations based on their preferences and requirements
  • Process customer transactions, including sales, returns, exchanges, and refunds, accurately and in compliance with company policies and procedures.

SALE ASSOCIATE

Facey Commodity Libresse
Kingston, Jamaica
01.2018 - 08.2018

Provide exceptional sales and customer service by building

relationships with customers, understanding their needs, and

offering product recommendations or solutions.

Assist customers in locating products, providing information on

product features, benefits, and pricing.

Educate customers on product usage, care, and maintenance,

and provide personalized recommendations based on their

preferences and requirements.

Education

HIGH SCHOOL DIPLOMA & CSEC - English Language, Principles of Business, Pending

Edwin Allen High School

Skills

  • Excellent communication skills
  • Interpersonal skills
  • Problem-solving skills
  • Time Management
  • Attention to detail
  • Adaptability
  • Patience
  • Positive attitude
  • Conflict Resolution
  • Sales skills
  • Highly motivated
  • Teamwork and delegation

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Sutherland
01.2019 - 01.2021

SALE ASSOCIATE

Facey Commodity Libresse
01.2018 - 08.2018

HIGH SCHOOL DIPLOMA & CSEC - English Language, Principles of Business, Pending

Edwin Allen High School
Filesha Harrison