Felicia Sinclair
Union Estates, Twickenham Park
Summary
Results-driven professional with a proven track record of quickly adapting and consistently delivering outstanding outcomes. Proficient in administrative support, customer service, and organization. Strong ability to thrive under pressure and efficiently handle multiple responsibilities. Committed to supporting company goals and enhancing the organizational brand.
Overview
12
12
years of professional experience
Work History
Accounts Payables and Receivables Clerk
I Shop Gifts and Premium Ltd.
09.2023 - Current
- Managed invoicing, billing, and reconciliation of accounts for timely payments.
- Processed vendor payments and monitored accounts payable to ensure accuracy.
- Handled incoming payments and followed up on outstanding receivables.
- Communicated with vendors and clients to resolve billing issues.
- Prepared vendor invoices and processed incoming payments.
- Prepared monthly reports of accounts receivable and accounts payable for management review.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Matched purchase orders with invoices and recorded necessary information.
Administrative Assistant
OPES Solutions Ltd.
07.2015 - 09.2023
- Maintains accurate and up-to-date records by managing both physical files and digital documentation.
- Provides comprehensive clerical support including copying, faxing, and filing documents.
- Handles inbound inquiries and routes calls to appropriate departments.
- Manages office supplies by monitoring inventory and placing orders as needed.
- Delivers high-quality customer service in-person, by phone, and via email.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Representative
Sutherland Global Services
09.2013 - 10.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Excelsior High School
Kingston06-2007
Skills
- QuickBooks proficiency
- Proficient in Microsoft Office Suite
- Organization and Prioritization
- Strong organizational capabilities
- Collaborative teamwork
- Customer Service
- Office Administration
- Data Entry and Database Management
- Adaptability/Flexibility
- Multitasking
REFERENCE
- Ms. Tashi Williamson
Senior Manager
Crichton Mullings & Associate
(876)946-1274
- Mrs. Debbyon Valentine Brissett
Store Manager
Digicel Ltd.
(876)489-6757
Timeline
Accounts Payables and Receivables Clerk
I Shop Gifts and Premium Ltd.
09.2023 - Current
Administrative Assistant
OPES Solutions Ltd.
07.2015 - 09.2023
Customer Service Representative
Sutherland Global Services
09.2013 - 10.2015
High School Diploma -
Excelsior High School
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