FELECIA DENNY
ST. MARY
Summary
A highly efficient individual with extensive customer service experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task, prioritize and utilize superior communications skills to build meaningful, trusting relationships.
Overview
13
13
years of professional experience
Work History
Branch Accounts Associate
National Commercial Bank
03.2017 - Current
- Ensure a high level of customer satisfaction, loyalty and retention
- Complete administrative duties assigned such as: Open and close all categories of accounts;
- Sign-up at least Five (5) customers per month for E-financial Services
- Compliance and operational efficiency
- Conduct meetings and take minutes
- Generate leads and referrals for loans, credit cards, saving accounts, insurance and capital market
- Assist customers with account enquiries and any other issues
- Digitally enabling and empowering customers
Supervisor
Ace Loan Express
06.2014 - 02.2017
- Process various types of loans
- Guarantee a superb level in satisfying customers and exceed their expectations
- Process Bill Payments and MoneyGram
- Ensure collections is done in accordance with weekly arrears reports
- Check all loan applications and ensure that they are processed and filed properly
- Plan and organize meetings and training sessions for staff
- Achieved productivity targets by motivating and incentivizing teams members
Lobby Officer
National Commercial Bank
05.2012 - 01.2014
- Complete administrative duties assigned such as: Open and close all categories of accounts; Fixed Deposit Receipt terminations, Wire Transfers, Cheque Deposits/Encashment, Drafts
- Sign-up at least Five (5) customers per month for E-financial Services
- Compliance and operational efficiency
- Conduct meetings and take minutes
- Generate leads and referrals for loans, credit cards, saving accounts, insurance and capital market
- Maximised customer engagement and satisfaction by delivering excellent customer service
- Organised files to support efficiency and traceability
Education
Master of Business Administration - Project Management
ENEB School of Business
01.2021
Master of Business Administration - Business Administration
ENEB School of Business
01.2021
Jamaica Securities Course -
Jamaica Stock Exchange
01.2020
Bachelor of Business Administration - Finance and Management
Moneague College
01.2017
SVQ Level 2 - Business Administration
HEART/NTA NCTVET
01.2014
Skills
- Customer-Oriented
- Leadership
- Communication skills
- Teamwork and collaboration
- Planning and Organization
- Work Ethic and Integrity
- Analysis and Problem Solving
- Time Management
- Computer Proficient
Hobbies and Interests
- Friends for Change Foundation (Treasurer)
- NCB Foundation (Branch Representative)
References
Available upon request
Accomplishments
- National Commercial Bank - Inspired People and Culture Award (2021-2022)
- National Commercial Bank - Branch Accounts Associate of the Year (2021-2022)
Timeline
Branch Accounts Associate
National Commercial Bank
03.2017 - Current
Supervisor
Ace Loan Express
06.2014 - 02.2017
Lobby Officer
National Commercial Bank
05.2012 - 01.2014
Master of Business Administration - Business Administration
ENEB School of Business
Jamaica Securities Course -
Jamaica Stock Exchange
Bachelor of Business Administration - Finance and Management
Moneague College
SVQ Level 2 - Business Administration
HEART/NTA NCTVET
Master of Business Administration - Project Management
ENEB School of Business
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