Faith Ann- Marie Laureano

• Managed laundry sorting, washing, drying, and ironing.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Placed orders for housekeeping supplies and guest toiletries.
• Evaluated employee performance and developed improvement plans.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Increased employee performance through effective supervision and training.
• Communicated repair needs to maintenance staff.
• Adhered to safety protocols by enforcing proper equipment usage.
• Completed schedules, shift reports, and other business documentation.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Developed and implemented staff recognition programs to motivate and reward employees.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Monitored staff performance and provided feedback to drive productivity.
• Trained and mentored new staff on cleaning and safety protocols.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Addressed customer feedback and complaints to maximize satisfaction.
• Completed financial tasks by estimating costs and preparing and managing budgets.
• Developed and maintained comprehensive inventory system to track equipment and supplies.

• Sorted, laundered and put away various laundry items.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Ran special errands, including retrieving dry cleaning and making requested purchases.
• Washed and put away kitchen dishes, utensils and glassware.
• Returned emptied garbage receptacles to proper locations.
• Polished fixtures to achieve professional shine and appearance.
• Changed bed linens and collected soiled linens for cleaning.
• Rotated linens in storerooms and replenished when supplies ran low.
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.

• Verified cleanliness and organization of storage areas and carts.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Worked on cleaning team to service hotels, offices, and other commercial buildings.

Trained new team members by relaying information on company procedures and safety requirements.

• Managed schedules, accepted time off requests and found coverage for short shifts.
• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Designed strategic plan for component development practices to support future projects.
• Built strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.