MACAEDA SUTHERLAND
Summary
Driven individual looking for a position, in a dynamic work setting. My goal is to utilize my abilities and extensive experience in project management to make a valuable contribution to your company all while continuously learning and developing within the organization. I am committed to delivering top notch results and working collaboratively with diverse teams to achieve our objectives. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
20
20
years of professional experience
Work History
Ride Operator
KNOBELES
01.2023
- Conduct regular maintenance checks and safety inspections of the ride
- Ensure a tidy and secure environment within and around the ride
- Collect tickets and operate ride.
Customer Service Representative
UHAUL
07.2003 - 08.2023
- Selling and giving information on products
- Providing proper solutions
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
Supervisor
JERSEY MIKE'S
06.2023 - 09.2023
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Collected, arranged, and input information into database system
Education
High School Diploma -
St. Thomas Techinical High School
Golden Grove 01.2021
Skills
- Cooking
- Customer Service
- Production Line Work
- Cash Handling
- Priority management
- Team Building
- Budgeting
- Strategic planning
- Contract Management
- Financial Management
- Staff Management
Timeline
Supervisor
JERSEY MIKE'S
06.2023 - 09.2023
Ride Operator
KNOBELES
01.2023
Customer Service Representative
UHAUL
07.2003 - 08.2023
High School Diploma -
St. Thomas Techinical High School
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