Evaneisha Chambers
Bog Walk
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
2
2
years of professional experience
Work History
Customer Care Representative (BPO)
Sutherland Global
11.2020
- Answer and respond to customer inquiry
- Ensure customer issue are resolved
- Assist customer with booking reservations
- Assist with check in/out issues.
Customer Care Representative (BPO)
Ibex Global
01.2018 - 01.2020
- Answer and respond to customer inquiry
- Assist customer with basic troubleshooting
- Dispatch technicians for phone and internet repairs.
Record management assistant
Bog walk high school
10.2017 - 11.2017
- Placing Students Report in correct addressed envelopes for parents to collect
- Updating and maintaining an effective file system
- Filing copies of Students Report in their relevant folders.
Education
5 CXCs, 1 City And Guilds -
Bog Walk High School
Bog Walk, JamaicaSkills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
References
- Ms. Trisha Davis, Manager at Sutherland Global, 8762854929
- Mr. Glenton Hutchinson, Police Officer, 18763223305
Extracurricular Activities
Part time English Tutor 2018-2020
Timeline
Customer Care Representative (BPO)
Sutherland Global
11.2020
Customer Care Representative (BPO)
Ibex Global
01.2018 - 01.2020
Record management assistant
Bog walk high school
10.2017 - 11.2017
5 CXCs, 1 City And Guilds -
Bog Walk High School
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