Evan Hamilton
Summary
Results-oriented Operations Manager with 5 years of customer service experience and a strong track record in team leadership and process improvement—seeking to leverage operational expertise and a customer-first mindset to drive efficiency, growth, and excellence in a dynamic organization.
Overview
5
5
years of professional experience
Work History
Operations Manager
Ibex Global
03.2024 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met.
Team Manager
Ibex Global
09.2021 - 03.2024
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.
Team Leader
Ibex Global
06.2021 - 09.2021
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
Customer Service Representative
Ibex Global
08.2020 - 06.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
CSEC -
Saint Jago High School
06-2018
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
Skills
- Operational strategy
- Process optimization
- Data analysis
- Project management
- Interpersonal skills
- Communication Skills
- Team management
References
References available upon request.
Timeline
Operations Manager
Ibex Global
03.2024 - Current
Team Manager
Ibex Global
09.2021 - 03.2024
Team Leader
Ibex Global
06.2021 - 09.2021
Customer Service Representative
Ibex Global
08.2020 - 06.2021
CSEC -
Saint Jago High School
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University