Carrion Henry

• Owner of Tamara Consultation Services
• Determined business plan, mission statement, and vision.
• Launched new product lines successfully through comprehensive planning, strategy and research.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• I did sales, customer service, then into a supervisor
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Devised and implemented processes and procedures to streamline operations.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Evaluated customer needs and feedback to drive product and service improvements.

• Certified level 2 Sales and customer service Agent
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Built relationships with customers and community to promote long term business growth.
• Contributed to event marketing, sales and brand promotion.

Played an instrumental role in increasing customer satisfaction ratings index from 40% to 100% as Customer Service Representative just in one month

• Responded to customer requests for products, services, and company information.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.