Following up of the latest IT trends
Erick Gentles
Team Leader
Papine,Kingston
Summary
Enthusiastic IT professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the requirements of a Cyber Security Analyst with hours of training on the basics in the field. Motivated to learn, grow and excel in through certifications and on the job experience in Cyber Security.
Overview
11
11
years of post-secondary education
7
7
years of professional experience
Work History
Library Assistant
NYS
09.2014 - 12.2014
- Carried out tasks including: Filing, Exchanging books, Customer Service, Newspaper Clipping, Printing and Photocopying etc.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Marketed library's many services to visitors and patrons through active communication.
- Answered patron questions in-person or by phone regarding library services and resources.
- Maintained accurate records and confidentiality of library book and periodical inventory.
Teacher's Assistant
Mandeville Primary and Junior High (Voluntary Service/Internship)
09.2012 - 12.2012
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and other communications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Team Leader
JN General Insurance Com
02.2015 - Current
- Garnered organization and the time management skills involved with meeting deadlines and working with a team.
- Increased my ability to work efficiently and productively under pressure.
- Communication became an asset as it was necessary in working with customers and coworkers.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers/employees through positive attitude and attentive response.
- Positioned as go-to person for up to 20 staff members, troubleshooting complex administrative and training issues promptly.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Implemented new working processes which delivered continued improvements.
Customer Clerk
Majestic Jewelers
Porus, Manchester.
06.2012 - 08.2012
- Described and explained details about product options to inform customers and guide purchasing decisions.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Science - Computing
The University of Technology
237 W.I, 6 Old Hope Rd, Kingston 01.2016 - Current
High School Diploma -
Manchester High School
Perth Rd, Mandeville 01.2008 - 01.2014
Skills
Implementing security programs
Interests
Software design, Chaos and Pen Testing
Football and Writing
Timeline
Bachelor of Science - Computing
The University of Technology
01.2016 - Current
Team Leader
JN General Insurance Com
02.2015 - Current
Library Assistant
NYS
09.2014 - 12.2014
Teacher's Assistant
Mandeville Primary and Junior High (Voluntary Service/Internship)
09.2012 - 12.2012
Customer Clerk
Majestic Jewelers
06.2012 - 08.2012
High School Diploma -
Manchester High School
01.2008 - 01.2014
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