Enrique Stevens
Computer Systems Analyst
St Ann's Bay,St Ann
Summary
Skilled Technologist with experience configuring computers, and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Offering strong interpersonal skills and positive attitude, eager to learn and develop in customer-focused environment. Brings solid foundation in communication and problem-solving. Ready to use and develop organizational and multitasking abilities in the given role.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
8
8
Certifications
Work History
Customer Service Agent
24-7 Intouch
Floor 1, & 2 Bioprist Knowledge Park, 1a Pimento W, St James
01.2022 - 04.2024
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Education
Associate of Science - Information Technology
University of The Commonwealth Caribbean
17 Worthington Avenue, Kingston 10.2020 - 06.2024
High School Diploma -
St Ann’s Bay High & Preparatory
CQMR+PW2, Edge Hill Road, St Ann's Bay 09.2015 - 06.2020
Skills
Microsoft Word
Excel
PowerPoint
Multitasking Abilities
Software Troubleshooting
Customer service
Task prioritization
Time management
Certification
English, Grade 2
Timeline
Customer Service Agent
24-7 Intouch
01.2022 - 04.2024
Associate of Science - Information Technology
University of The Commonwealth Caribbean
10.2020 - 06.2024
High School Diploma -
St Ann’s Bay High & Preparatory
09.2015 - 06.2020
English, Grade 2
Principles of Business, Grade 1
Office Administration, Grade 2
Information Technology, Pending
Agricultural Science, Grade 2
Integrated Science, Grade 3
Level 3 City & Guilds (Mathematics & English)
Core Mathematics (University of the Commonwealth Caribbean)
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