Elizabeth Ehimen
Kingston,Mona
Summary
Dynamic professional with a proven track record in customer experience and leadership, notably at Huawei Technology. Excelled in enhancing sales strategies and customer satisfaction, leveraging expertise in CRM software and persuasive speaking. Achieved significant improvements in client relations and project management, demonstrating a strong commitment to compliance and ethics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
telesales agent
Opera ads/Olist
, Nigeria
01.2019 - Current
- Assisted in resolving customers' complaints, monitored sales performance, and updated and closed sales deals.
- Advised clients on appropriate product selection based on their individual needs.
- Set up payment plans for customers who needed assistance in making payments on time.
Customer Service (outbound and Inbound)
Huawei technology, Etisal
Cairo,Maadi, Egypt
06.2023 - 02.2024
- Assisted in the Huawei project while supporting Egypt and South Africa.
- Identified the customers' needs, clarified information, researched issues, and provided solutions, while handling customers' concerns and questions.
- Provided technical support as needed during peak times or when resources were limited.
Sales Supervisor
Ntel
Lagos, Nigeria
01.2016 - 10.2017
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Processed cash, credit and check transactions with POS system and cash register.
- Managed daily operations, client relations and IT.
Education
Master of Science - Business Administration - finance major
University of The Common Wealth Caribbean
Jamaica01-2026
BSc - banking and finance
Ambrose ali university
Nigeria01.2017
waec/ssce -
Solid rock model college
Nigeria01.2012
Skills
- Customer Experience Focus
- Leadership and team management
- Compliance and ethics
- Project management
- Cultural competency
- Persuasive speaking
- Call center operations
- Professional communication
- Data entry
- CRM software
Awards
- Huawei Certified Consumer Service Associate, Maadi Technology Park, Etisal, Egypt
- APO1 in INEC for governorship and presidential election in Kwara State, Nigeria
- Financial Secretary, NYSC Batch A 2018-2019
- Sports Director, Banking and Finance Department
Languages
English
Certification
- Huawei Certified consumer Service Associate PC
- Professional Diploma in Digital Project management Master course in Customer Relationship Management 5.0
- Master course in Healthcare Leadership Clinical management, Udemy.
Timeline
Customer Service (outbound and Inbound)
Huawei technology, Etisal
06.2023 - 02.2024
telesales agent
Opera ads/Olist
01.2019 - Current
Sales Supervisor
Ntel
01.2016 - 10.2017
Master of Science - Business Administration - finance major
University of The Common Wealth Caribbean
BSc - banking and finance
Ambrose ali university
waec/ssce -
Solid rock model college