EBONY DENNIE
Kingston
Summary
Resourceful Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
6
6
years of professional experience
Work History
Account Manager
Proforma Graphic Services
02.2024 - Current
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Monitored project progress, identified risks and took corrective action as needed.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
Assistant Marketing Manager
Earth Elements Jamaica
09.2022 - 09.2022
- Worked collaboratively with business managers to support new and existing locations in marketing efforts.
- Developed and executed marketing campaigns on social media pages, blog posts and marketing emails.
- Implemented marketing strategies to drive and optimize marketing funnel.
- Provided support in strategic meetings to increase awareness and improve brand recognition.
- Contributed to strategy meetings to increase company awareness and attain greater brand recognition.
Customer Service Agent,
My Cart Express
05.2020 - 08.2020
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Agent
Sutherland Global Services
05.2019 - 08.2019
- Combined active listening skills, prepared scripts and personal communication expertise to determine best solution for each caller.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor of Science - Marketing
University of The West Indies
11.2022
Skills
- Needs analysis
- Advertising
- Account oversight
- CRM systems
- HubSpot CRM
- Retail marketing
- Corporate communications
- Project management
Languages
English, Native
Spanish, Conversational
Hobbies and Interests
Graphic Design, Photography, Writing, Reading
Timeline
Account Manager
Proforma Graphic Services
02.2024 - Current
Assistant Marketing Manager
Earth Elements Jamaica
09.2022 - 09.2022
Customer Service Agent,
My Cart Express
05.2020 - 08.2020
Customer Service Agent
Sutherland Global Services
05.2019 - 08.2019
Bachelor of Science - Marketing
University of The West Indies
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