Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
TruckDriver
Dwight Duncan

Dwight Duncan

Portmore,Saint Catherine

Summary

I am a well-travelled driver with clean driving record and positive attitude, excellent punctuality and work ethic, Knowledgeable in finding best routes by using Google Maps. Safety-focused and Vigilant with outstanding driving record; Courteous and cordial with a desire to maintain safe driving record, proactive, reliable and dedicated to cost-effective transportation of goods and materials as well as passengers.

Being an industrious driver with more than twenty years of experience, I also have experience in transporting special needs children to school, and the general public passengers to their daily work.

During transiting passengers, safety is always maintained; while providing a reliable transport. Carefully maintaining government vehicle operation to follow rules governing the vehicle. I have a history of exceeding passenger expectations with service quality and speed.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work history

Driver (single Operator)

Jamaican Urban Transit Company
Portmore, Jamaica
06.2019 - Current
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Submitted reports regarding issues and concerns to manager.
  • Completed work according to schedule, helping struggling team members as required to maintain smooth-running operations of the assigned route.
  • Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.
  • Carried out vehicle checks and submit request for repairs to achieve timely resolution.

Customer Care, Technical Support

Advantage Communication
New Kingston/Kingston, Jamaica
05.2016 - 04.2019
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Delivered complete set-up assistance for networking systems, IP phone equipment and related IT gear.
  • Communicated complicated concepts to customers with varying levels of technical understanding in non-patronising manner.
  • Anticipated and prevented issues with technical infrastructure to minimise downtime.
  • Asked customer targeted diagnostic questions for speedy root cause analysis.

Customer care representative

Digicel Group, Jamaica Ltd
Kingston, Jamaica
12.2010 - 05.2016
  • Offered prompt solutions to maintain customer satisfaction.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Offered detailed advice on product and service benefits.
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Implemented customer follow up to uphold service standards when acting in a supervisor capacity.
  • Maintained excellent client satisfaction by providing in-depth support.

Education

Bachelor of Science - Construction Engineering

University Of Technology
Papine/St. Andrew
09.2010 -

Diploma of Higher Education - Architecture and Draftsman Technology

HEART NTA (VTDI)
Papine, St. Andrew
09.1998 - 02.2001

CXC's and SSC's - General education

Jose Marti Technical High School
Spanish Town, Saint Catherine
09.1992 - 07.1996

Skills

  • Professional driving
  • Manual handling
  • Customer service
  • Delivery driving
  • Passenger assistance
  • Vehicle defect reporting
  • Route optimisation
  • Customer interaction and engagement
  • Accurate fare collection
  • Jamaica local road knowledge
  • Safety protocols
  • Vehicle maintenance
  • Vehicle and equipment safety
  • [Area of certification] qualified

Languages

English
Advanced

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Driver (single Operator)

Jamaican Urban Transit Company
06.2019 - Current

Customer Care, Technical Support

Advantage Communication
05.2016 - 04.2019

Customer care representative

Digicel Group, Jamaica Ltd
12.2010 - 05.2016

Bachelor of Science - Construction Engineering

University Of Technology
09.2010 -

Diploma of Higher Education - Architecture and Draftsman Technology

HEART NTA (VTDI)
09.1998 - 02.2001

CXC's and SSC's - General education

Jose Marti Technical High School
09.1992 - 07.1996
Dwight Duncan