Dwayne Townsend
Kingston
Summary
Developed strong organizational and communication skills in fast-paced logistics environment. Skilled in managing documentation, coordinating shipments, and ensuring compliance with regulations. Seeking to transition into new field while leveraging ability to streamline processes and enhance operational efficiency.
Overview
3
3
years of professional experience
Work History
Import Coordinator
Zim Shipping Services
04.2024 - 05.2025
- Receive, check, complete and prepare import data 48hrs before the vessel arrival.
- In case a manifest data is not received on time, the import department must contact the port of loading and request the missing information.
- Transmit the relevant documents (BL, Customs Manifest) and discharge list to the relevant authorities.
- Block the manifest corrector in the system, preventing the POL to change data in the BL.
- Send Arrival notice to customers atleast 24h before their shipment is expected to arrive.
Customer Service Representative
Community and Workers of Jamaica
05.2022 - 07.2023
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Identified suspected fraud based on behavioral and transaction markers.
- Referred customers requiring loans, credit and mortgages to support sales process.
- Processed customer transactions, including deposits, withdrawals, and check cashing.
- Collaborated with team members to meet branch targets.
Operations Assistant
Laparkan Shipping
02.2022 - 04.2022
- Handled scheduling and logistics for goods being discharged from the warehouse.
- Assisted in execution of operational strategies to meet organizational objectives.
- Processed paperwork and maintained accurate records for operational activities.
- Provided administrative support to operations manager as needed.
- Liaised with vendors to secure cost-effective services and goods.
Education
Customs Processes Freight Forwarding & Immigration
Caribbean Maritime University
04.2021
High School - Business Management
Clarendon College
Clarendon09.2014
Certificate - Project Management
Google
Google 03-2026
Skills
- Strong initiative and adaptability
- Strong written, verbal communication and interpersonal relationship skills
- Strong negotiation and problem-solving skills
- Strong planning, organization and time management skills
- Ability to demonstrate and maintain high levels of integrity, professionalism, and confidentiality
- Ability to multitask in a fast-paced environment
- Ability to multi-task and meet deadlines with minimal supervision
- Ability to work effectively under pressure
- Ability to think strategically and pay close attention to detail
Timeline
Import Coordinator
Zim Shipping Services
04.2024 - 05.2025
Customer Service Representative
Community and Workers of Jamaica
05.2022 - 07.2023
Operations Assistant
Laparkan Shipping
02.2022 - 04.2022
High School - Business Management
Clarendon College
Customs Processes Freight Forwarding & Immigration
Caribbean Maritime University
Certificate - Project Management
Google
Extra-Curricular Activities
Football Team Captain at Caribbean Maritime University, Kingston September 2018- January 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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INTERNSHIPS
- Gate Operator at Kingston Freeport Terminal Limited, Kingston
- Operate Navis System to perform efficient movement of goods throughout container terminal.
- Used PCU handling unit to check if all charges are being paid.
- Check containers entering gate terminal