Dwayne Edwards
Guarding Duty Office Supervisor
Kingston,01
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Guarding Duty Officer Supervisor
Ranger Security
St. Andrew
11.2018 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Supervised work of contracted employees to keep on task for timely completion.
- Maintained energy and enthusiasm in fast-paced environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Carried out day-day-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Adhered to social distancing protocols and wore mask or face shield.
- Managed team of 10 employees, overseeing hiring, training, and professional growth of employees.
Monitoring Office Supervisor
Hawkeye Electronic Security
St. Andrew
11.2006 - 11.2018
- Supervised work of contracted employees to keep on task for timely completion.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
Social Worker (work Experience)
Saint Andrew North Police Station (Half Way Tree)
St. Andrew
01.2006 - 07.2006
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Served customers and followed outlined steps of service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Monitoring Centre Supervisor
Guardsman Alarms
St. Andrew
08.2002 - 12.2005
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma -
Calabar High School
61a Red Hills RoadHigh School Diploma -
Dunoon Technical High School
Cawley Road 09.1998 - 06.2000
Certificate - Supervisory And Mnagement
University of Technology
02.2013 - 03.2013
Certificate - Customer Service And Relation Training
HEART VTDI
Hawkeye Security Compound 05.2017 - 05.2017
Certificate of Competence - Information Technology Level 1
NCTVET
Rockfort 01.2001 - 05.2001
Skills
Supervisory expertise
undefinedTimeline
Guarding Duty Officer Supervisor
Ranger Security
11.2018 - Current
Certificate - Customer Service And Relation Training
HEART VTDI
05.2017 - 05.2017
Certificate - Supervisory And Mnagement
University of Technology
02.2013 - 03.2013
Monitoring Office Supervisor
Hawkeye Electronic Security
11.2006 - 11.2018
Social Worker (work Experience)
Saint Andrew North Police Station (Half Way Tree)
01.2006 - 07.2006
Monitoring Centre Supervisor
Guardsman Alarms
08.2002 - 12.2005
Certificate of Competence - Information Technology Level 1
NCTVET
01.2001 - 05.2001
High School Diploma -
Dunoon Technical High School
09.1998 - 06.2000
High School Diploma -
Calabar High School
Similar Profiles
Trina HugginsTrina Huggins
Security Supervisor at Ranger SecuritySecurity Supervisor at Ranger Security
Musa MadugiMusa Madugi
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services
Zulhusni AwangZulhusni Awang
Senior Security Officer at Ipic SecuritySenior Security Officer at Ipic Security