DUVAL ROWE
St. Catherine,Jamaica
Summary
Results-oriented and highly motivated professional with a diverse skill set and a strong commitment to excellence. Seeking a challenging position where I can utilize my skills and qualifications, to contribute to the success and growth of a dynamic organization. Professional and ready to deliver excellence, timeliness and keen attention to detail.
Overview
17
17
years of professional experience
Work History
Server
The jamaica pegasus hotel
Kingston
10.2024 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to coordinate timely meal preparation.
Host | Food Expeditor | Bar Attendant
The Ritz Carlton
GA, USA
02.2023 - 02.2024
- Warmly greeted and welcomed guests upon arrival, ensuring a positive first impression.
- Managed guest reservations, requests, and inquiries efficiently and professionally.
- Coordinated food orders between the kitchen and serving staff, ensuring timely delivery to guests.
- Verified accuracy and presentation of dishes before they were served to customers.
- Prepared garnishes for beverages according to established recipes and standards.
Pool Attendant
The Ritz Carlton
GA, USA
02.2023 - 02.2024
- Monitored and supervised pool area to ensure guest safety and adherence to pool rules.
- Assisted guests with poolside services including providing towels, umbrellas, and refreshments.
- Maintained cleanliness and organization of pool deck, furniture, and surrounding areas.
- Responded promptly to guest inquiries and resolved issues or concerns effectively.
Bartender | Server
The Jamaica Pegasus Hotel
10.2019 - 01.2023
- Prepared and served a variety of alcoholic and non-alcoholic beverages, including cocktails and wines, according to guests' preferences and recipes.
- Provided attentive and friendly customer service, greeted guests, took orders, and ensured a positive dining experience.
- Maintained cleanliness and organization behind the bar, including stocking supplies, cleaning equipment, and sanitizing surfaces.
- Collaborated with kitchen staff and servers to ensure timely and accurate delivery of food and drinks to customers.
Bartender | Server
The Grand Port Royal Hotel Marina and Spa
02.2016 - 10.2019
- Greeted guests and escorted them to their tables, providing menus and taking drink orders.
- Prepared and served a variety of beverages, including alcoholic and non-alcoholic cocktails, tea, and coffee.
- Demonstrated knowledge of beverage offerings and made recommendations to guests based on their preferences.
- Ensured timely and accurate delivery of drinks to guests' tables, following hotel service standards.
Prep Chef
The Grand Port Royal Hotel Marina and Spa
04.2017 - 07.2017
- Prepared and cooked food items according to standardized recipes and portion sizes.
- Contributed to the efficient operation of the kitchen by assisting with food preparation and cleanup tasks.
- Adapted to fast-paced and high-pressure situations, effectively multitasking to meet customer demands during peak hours.
- Operated kitchen equipment safely and efficiently, including knives, slicers, and food processors.
Security Officer | Customer Service Representative
Marksman Limited
11.2021 - 01.2013
Mechanical Supervisor
United Plastics
01.2009 - 09.2009
Sales Representative
Total Solutions Ltd.
02.2009 - 04.2009
Education
Outstanding Service Training Programme Certificate -
Australasian Society Foundation
08.2020
All About Allergens 2 -
National Restaurant Association
05.2020
Associate Science Degree - Hospitality and Tourism Management
Portmore Community College
12.2018
Food and Beverage Certificate -
Distinction College
12.2015
High School Diploma - 6 CSEC Subjects
Spanish Town High School
07.2005
Skills
- Good Communication Skills
- Time Management and Prioritization
- Keen Attention to Details
- Customer Service and Support
- Teamwork and Collaboration Skills
- Flexibility and Multitasking Skills
- Problem-Solving and Conflict Resolution
- Hospitality Industry Knowledge
- Order Processing Expertise
- Safety and Security Response
- Coordinating and Scheduling Operations
- Quality Assurance and Inspection
- Food and Beverage Operations
- Culinary and Serving Skills
- Menu Development and Knife Skills
References
Available upon request
Timeline
Server
The jamaica pegasus hotel
10.2024 - Current
Host | Food Expeditor | Bar Attendant
The Ritz Carlton
02.2023 - 02.2024
Pool Attendant
The Ritz Carlton
02.2023 - 02.2024
Security Officer | Customer Service Representative
Marksman Limited
11.2021 - 01.2013
Bartender | Server
The Jamaica Pegasus Hotel
10.2019 - 01.2023
Prep Chef
The Grand Port Royal Hotel Marina and Spa
04.2017 - 07.2017
Bartender | Server
The Grand Port Royal Hotel Marina and Spa
02.2016 - 10.2019
Sales Representative
Total Solutions Ltd.
02.2009 - 04.2009
Mechanical Supervisor
United Plastics
01.2009 - 09.2009
Outstanding Service Training Programme Certificate -
Australasian Society Foundation
All About Allergens 2 -
National Restaurant Association
Associate Science Degree - Hospitality and Tourism Management
Portmore Community College
Food and Beverage Certificate -
Distinction College
High School Diploma - 6 CSEC Subjects
Spanish Town High School