DRUCELLA NELSON
Browns Town
Summary
Dependable industry worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team. Skilled team player with strong background in any environment. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Steward
Royalton Resort
05.2016 - 08.2017
- Monitored surveillance cameras and responded to suspicious activity
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
- Confirmed visitor identification prior to granting entry into the building
- Responded to alarms and conducted investigations as required
- Enforced access control measures in accordance with established procedures
- Investigated all reported incidents of theft or vandalism on premises
- Assisted in the development and implementation of security policies and procedures.
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Upheld impeccable personal appearance standards as an ambassador of the company''s brand image when interacting with guests.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
Guest Room Attendant
The Grand Bahia Principe Resort And Spa
06.2018 - 02.2020
- Ensured guest rooms were clean and comfortable, changed linen and restocked amenities
- Replenished bathroom supplies such as towels, soaps, shampoos and conditioners
- Checked room status daily to ensure accuracy of records in the property management system
- Responded to guest inquiries regarding dining options, transportation or recreational activities
- Processed payments for additional services requested by guests
- Performed deep cleaning tasks such as shampooing carpets and polishing furniture
- Cleaned bathrooms including sinks, showers and tubs, toilets and floors
- Maintained a professional appearance while on duty by adhering to uniform standards
- Stored linens properly in designated areas according to established procedures
- Vacuumed carpets and dusted furniture in each guest room prior to checkout.
Line Cook
Sun Flower Villa
07.2021 - 10.2023
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Contributed to menu planning and development, incorporating seasonal ingredients for optimal freshness and taste.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Grilled meats and seafood to customer specifications.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
HOUSEKEEPING LEVEL 2 - FOOD AND BEVERAGE
The Heart College Of Hospitality Services
HIGH SCHOOL DIPLOMA -
Brown's Town High
CUSTOMER SERVICE LEVEL 2 - Runaway bay
Heart Trust NTA
Skills
- Customer Friendly
- Strong decision maker
- Complex problem solver
- Customer consulting
- Multi-line telephone
- Operations
- Team development
- Customer service excellence
- Problem-solving
- Multitasking
- Task prioritization
- Customer relations
- Verbal communication
Certification
Security Training - 2019
Languages
English
References
Mr. Ivan Anderson JP, 18764451469, Stand Fast, Brown's Town, PO, St-Ann
Timeline
Line Cook
Sun Flower Villa
07.2021 - 10.2023
Guest Room Attendant
The Grand Bahia Principe Resort And Spa
06.2018 - 02.2020
Steward
Royalton Resort
05.2016 - 08.2017
HOUSEKEEPING LEVEL 2 - FOOD AND BEVERAGE
The Heart College Of Hospitality Services
HIGH SCHOOL DIPLOMA -
Brown's Town High
CUSTOMER SERVICE LEVEL 2 - Runaway bay
Heart Trust NTA
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