DRUCELLA NELSON
29, Cassava Piece Road Constant Spring Kingston 8,01
Summary
PROFESSIONALSUMMARY Dependable industry worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team. Skilled team player with strong background in any evironment. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Taylor supervisor
CUSTOMERSERVICEREPRESENTATIVE, Itel
12.2022 - 03.2023
- Iterum Connections 8762818555
- Coordinated assist with assigned room attendant to do logistics and delivery of room turnover, nightly turndown and minibar restocking services
- Handled cleaning of office spaces, hallways and lobby with assigned housekeeper
- Cleaned rooms along with assigned room attendant list within scheduled shift, adhering to turnaround timeframes by room type
- Reported maintenance-related issues identified in rooms or public spaces to executive room attendant
- Assist with room amenities, literature and complementary food and beverage items to match brand standards., Answered inbound calls to greet and assist customers with various needs and questions
- Built strong knowledge of product line to assist customers in selecting products
- Handled escalated callers to reach positive outcomes
- Provided solutions, recommendations and replacements with empathy and positive feedback.
CUSTOMERSERVICEASSOCIATE, Iterum Connections
08.2022 - 11.2022
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Organized and maintained customer service desk and monitored front lanes to address hazards or return unsold products to shelves
- Shared relevant tools with customers as necessary to reduce support call frequency.
CASHIER
PUMPATTENDANT
02.2019 - 03.2020
- Activated fuel pumps to fill vehicle fuel tanks of vehicles with gasoline or diesel fuel
- Opened and stocked merchandise on shelves and in display cases
- Helped customers at pumps with gasoline needs and special services such as window washing.
ROOMATTENDANTASSISTANT, The Grand Bahia Principe Resort and Spa Hotel
Runaway Bay
06.2014 - 08.2014
Education
HOUSEKEEPINGLEVEL 2 -
The Heart College of Hospitality Services
Skills
- Customer Friendly
- Strong decision maker
- Complex problem solver
- Customer consulting
- Multi-line telephone
- Operations
- Team development
- Customer service excellence
- Problem-solving
- Multitasking
- Task prioritization
- Customer relations
- Verbal communication
Certification
Caribbean Examination Council
(CSEC) English Language: ( 3)
Social studies (3)Home
Econmics Management( 3 )
Human and social biology (2)
LANGUAGES
english, Fluent
References
REFERENCES
Reference
Mr. Ivan Anderson JP
18764451469
Stand Fast , Brown's Town PO.
St-Ann
Timeline
Taylor supervisor
CUSTOMERSERVICEREPRESENTATIVE, Itel
12.2022 - 03.2023
CUSTOMERSERVICEASSOCIATE, Iterum Connections
08.2022 - 11.2022
CASHIER
PUMPATTENDANT
02.2019 - 03.2020
ROOMATTENDANTASSISTANT, The Grand Bahia Principe Resort and Spa Hotel
06.2014 - 08.2014
HOUSEKEEPINGLEVEL 2 -
The Heart College of Hospitality Services
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